Site Reliability Engineer

**Site Reliability Engineer**

Are you passionate about the chance to bring your extensive technical experience to drive the Site Reliability Engineering team using industry best practices in a world class company? Thomson Reuters ONESOURCE Platform’s SRE team is looking for a Site Reliability Engineer who will provide hands-on technical skills and share industry best practices with other team members on core SRE principles and tools. The Site Reliability Engineer will participate in end to end operational aspects of ONESOURCE Platform Applications by working closely with Architects, DevOps, Product and development teams to ensure we get the most out of the software on AWS platform.

**About the Role**

In this opportunity as a Site Reliability Engineer, you will:

- Provides skilled technical support/delivery capability, with mínimal supervision, for the current and future design, testing, delivery, support, and maintenance of production services in the technical operations environment.
- Provides technical and procedural consistency within a team focused on the implementation, service delivery and support of products, systems & networks.
- Contributes to initiatives for driving down incident rates and working with first line operations (and operations engineers within specialist functional teams, working with 2nd line operations) to improve service recovery times.
- Adheres to the implementation process to ensure that all aspects of operability are delivered whilst ensuring that existing service levels are maintained or improved.
- Contributes to defining operational standards, procedures, and best practice.
- Operations Engineers within specialist functional teams may have compliance assurance responsibility.
- Works in close liaison with various operational, project, development and product teams as well working within the Service Organisation to ensure ongoing service delivery and support can be maintained to agreed service levels.
- ** Be a Team Player**: Working in a collaborative team-oriented environment, you will share information, value diverse ideas, partner with cross functional and remote teams
- ** Be an Agile Person**: with strong sense of urgency and a desire to work in a fast-paced dynamic environment, you will deliver solutions against strict timelines.
- ** Be Innovative**:you are empowered to try new approaches and learn new technologies. You will contribute innovative ideas, create solutions, and be accountable for end-to-end deliveries
- ** Be an Effective Communicator**:through active engagement and communication with cross-functional partners and team members, you will effectively articulate ideas and collaborate on technical developments.

**About you**:
You’re a fit for the role if your background includes:

- Have a bachelor’s degree in Computer Science discipline and at least 1 AWS Certification is a must. (AWS Sysops Admin preferred)
- 2 plus years of experience as an SRE engineer or DevOps engineer on AWS Cloud platform.
- Ability to work with mínimal guidance or no supervision from Senior Site Reliability Engineers.
- Ability to code in one of the programming languages (Java, C#, Python, JavaScript, etc.)
- Ensure highest level of uptime, up to date Server patching and SSL certificates and implement system wide corrections to prevent reoccurrence of issues.
- Triage, troubleshoot and resolve issues using golden signals and go past golden signals (Chaos Engineering/Gameday etc.,)
- Create and develop documentations on Application services, infrastructure details, Recovery Procedures, Root cause analysis.
- Proactive monitoring of the availability, latency, scalability and efficiency of all services
- Perform periodic on-call duty as part of the SRE team on a rotational basis.
- Experience with SQL, Windows Servers, Load balancers, Linux and AWS services such as AWS, Docker and Kubernetes, CloudFormation, CloudWatch, CodeDeploy, DynamoDB, Lambda, SQS, Amazon FSX, Elastic Search and networking concepts are must.
- Working knowledge of infrastructure components (e.g. routers, load balancers, cloud products, container systems, compute, storage, and networks)
- Experience with tools such as Jenkins, Ansible, Github, PagerDuty, ServiceNow, Datadog, CloudWatch are required.

**To apply, please upload your updated resume in English.***

**Location: CDMX**

LI-DD3

**What's in it For You?**

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- ** Wellbeing**:Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in