Technical Analyst
hace 6 días
Financial and technological company looking for entry-level code support engineers
**Your new company**
Our client is a company that provides financial software for trading, treasury, risk and post-trade operations for financial markets.
**Your new role**
The technical analyst will provide technical support with incident management practices on the client's platform and client's production chain while maintaining a high level of quality for both internal and external clients.
- Provide technical support while maintaining effective working relationships with internal and external clients.
- Analyze and manage incidents and propose solutions according to the Service Level Agreements (SLAs).
- Identify underlying root causes for recurring problems to improve the overall service of the team.
- Identify potential technology enhancements to improve the technical support where possible.
- Contribute to the knowledge database build and update.
- Write and update documentation covering technical aspects of the platform delivered to the clients.
- Write troubleshooting procedures “How to’s” and other in depth technical documentation for internal utilisation.
- Share knowledge and expertise with team members and coach newcomers to leverage on technical skills.
- Provide technical support to offices as internal clients
**What you'll need to succeed**
***
- Bachelor or Master’s degree in engineering or computer science from a reputable university
- 0-2 years relevant experience in troubleshooting technical issues
- Programming Skills: Java, C (C# a plus)
- DB Skills: SQL (query building and performance analysis), DBA skills for Sybase and Oracle a plus
- Advanced problem solving and decision making skills
**What you'll get in return**
If you are looking to work alongside other bright and motivated individuals in an environment where collaboration and ownership are highly valued, this is the right place for you
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1029403
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