Customer Success Manager

hace 4 semanas

Desde casa, México WW AA A tiempo completo

**Customer Success Manager**

**The Customer Success team helps the Wise Athena customers achieve value from ATHENA and our services and facilitates product adoption. This results in loyalty and therefore long-term customer retention.**

**Our Customer Success Manager is responsible to ensure the success of our clients, always helping them to become better.**

**In this role, you will have contact with clients and international teams in our company that support us to successfully manage our clients.**

**Responsibilities**
- Develop and maintain a solid relationship of trust and respect with our customers based on value creation
- Be the client's internal voice and in turn defend the interests of our company, ensuring a sustainable relationship over time
- Build, analyze and evaluate optimized scenarios based on Artificial Intelligence and Machine Learning
- Plan and support in workshops with clients to challenge them to be better at managing their business
- Calendars management
- Developing, implementing, and tracking customer health across departments to proactively combat customer churn and recognize opportunities

*

**Qualifications**
- **+3 years experience in a CPG company at a managerial position in RGM or related area.Proven experience in Revenue Growth Manager (RGM) as part of your CPG experience.**
- Analytic with skills for numbers, customer management, problem solving and project management
- BSc/BA in business administration, marketing, sales or relevant field
- Strong communication and interpersonal skills with aptitude in building relationships
- Strong analysis, insights generation and visualization skills, focusing on statistical and market research methodologies as an advantage
- Ability to work independently, manage multiple assignments simultaneously, anticipate required activities/tasks
- Full english speaking proficiency
- Interest in international business and ability to contribute at a consistently high level. We are an international organization, so there is a lot to learn
- Excellent organizational and analytical skills necessary to develop topic-specific reports with strong attention to detail

Tipo de puesto: Tiempo completo

Salario: $35,000.00 - $45,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Aumentos salariales
- Horarios flexibles
- Seguro de gastos médicos
- Trabajo desde casa
- Vacaciones adicionales o permisos con goce de sueldo

Tipos de compensaciones:

- Bono de productividad
- Bono trimestral

Experiência:

- RGM: 2 años (Deseable)
- Pricing: 1 año (Deseable)
- CPG: 1 año (Deseable)

Idioma:

- Inglés (Deseable)

Lugar de trabajo: Empleo presencial

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