Customer Success Manager

**Transforming the Future with the Convergence of Simulation and Data** **Customer Success Manager (Data Analytics)** Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative thinking, and we deeply value our employees and their contributions towards our clients' success, as well as our own. **Job Summary**: We are currently looking for Customer Success Manager in the Mexico Region. You will collaborate closely with the Customer Success Team, Technical Support & Services Teams, Sales Force/Operations Team, and Account Managers & Sales Channel Teams. This individual will need to have a broad understanding of the data analytics landscape and have the ability to quickly gain a working knowledge of Altair’s data analytics software portfolio which include: RapidMiner(AI/ML platform), Monarch (data preparation), Panopticon (data visualization), and SLC (alternate SAS language environment). This posting is for a position within our Data Analytics Customer Success Team. This role reports to the US Manager, Customer Success Manager but will directly support one of the 3 Major Departments. **What You Will Do**: - Responsible for supporting targeted and comprehensive customer accounts to ensure a successful customer journey experience to meet their strategies, objectives, and/or initiatives with our solutions. - Become the customer’s advocate and trusted advisor for all key stakeholders in joint effort with Altair Management and Account Managers. - Provide support to our customers by sharing various enablement and support resources available for them. - Work with Customer Success, Sales, and Technical Support/Services to gather intelligence on our customers. - Assist with capturing client insights/use cases for deeper customer relationships. - Assist with creating and implementing Customer Success client messaging touchpoints & out-reaches. - Complete ad hoc projects, as assigned, in support of various business objectives to ensure the customer has successfully met their use cases/goals. - Present a “can-do” attitude, willing to jump in and help where needed. **What You Will Need**: **Basics**: Bachelor’s or Master’s degree — information technology, information systems, data science, computer science, mathematics, business administration, or related field preferred - currently enrolled students in an graduate degree will be considered as well. - Confident self-starter who can work well with minimum supervision and strong attention to detail. - Ability to work in a fast-paced environment with multiple and changing priorities while maintaining a strong focus on execution and results. - Demonstrated ability to simultaneously manage multiple competing tasks and demands. - Strong interpersonal and collaboration skills; position works closely with multiple. - Must be able to interact and communicate effectively with individuals at all levels of the organization. - Excellent written and verbal communication skills, including presentation skills. - Strong organizational and planning skills. - Detail-oriented with excellent follow-up and time management skills. - A problem-solver—quick to figure solutions, make things happen and think progressively. - Adept at handling multiple projects simultaneously to meet tight deadlines. - A listener who is customer-oriented and attentive to partners’ needs. - High energy, enthusiasm, and passion for business. - Experience with Salesforce and HubSpot preferred, but not necessary. - Must be proficient in Microsoft Office suite of products. - Willing to travel (