Customer Service Representative Sr

**Area**

Customer Service

**Work type**

Full Time

**Experience**

Professionals

**Sector**

Transport

**Reference**

IPE-658382

**Location**

Parque Industrial Querétaro, Mexico

**Work Environment**

On-site

**Platform**

Life Technology

**Overview**:
**IMI plc**
IMI plc is a sector focused organisation at the forefront of delivering motion and fluid control technologies that create a more sustainable world, improving the quality of life for our customers and communities and ultimately delivering our purpose of Breakthrough Engineering for a Better World.

Driving cleaner, greener futures for **commercial vehicles**. We specialise in OEM engineered solutions that reduce emissions and improve efficiency, safety and comfort, helping create a healthier and safer environment for all. Together, we pave the way towards a more sustainable future.

Our one big team work fairly and effectively but most importantly together to ensure we maintain the foundations that have enabled IMI’s success through over 150 years of heritage.

**Role Overview**:
Ensure timely delivery of the product to customers, obtaining customer satisfaction and achieving organizational objectives: OTD, DQ, LV

**Key Responsibilities**:

- Review firm orders in JDE by client for timely shipment.
- Review JDE errors and their correction so that firm orders arriving via EDI are reflected correctly.
- Generate customer order file on the IMI network in the original format, for preparation and shipment.
- Generate JDE reports by customer by part number and expiration date.
- Support in monitoring the sending of ASNs to clients.
- Coordinate with production planning the manufacturing of products for shipment on time.
- Implement improvements to current processes to make the flow more efficient.
- Provide support to the different areas of the organization in activities that ensure customer satisfaction

**Critical Competencies for Success**
- Bachelor of International Commerce / Industrial Engineering / Business Administration
- Minimum 5 to 8 yars of experience in Customer Service areas in the automotive industry indispensable.
- Fluent English, able to establish business communication.
- MS Office (Word, Excel, PowerPoint & Outlook)
- Advance Excel level
- Use an ERP (JDE desirable)
- Hands on Leadership.
- Strategic and Analytical Thinking.
- Problem solving and decision making.
- Teamwork
- Capacity and influence
- Adaptability to change.
- Active communication

**Health & Safety**

The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role.

Health, Safety, and Environmental Duties - At IMI we are all personally committed to protecting our people, minimizing our impact to the environment, the communities we operate in and our company. All members of our workforce have the duty to ensure the health, safety and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures, also to challenge any observed behaviors or unsafe acts.

Code of Ethics

IMI requires the highest standard of ethics in all business dealings, particularly with customers, suppliers, advisors, employees, and the authorities. In accordance with the IMI Way: Our Code of Responsible Business.

Changes to This Job Description

IMI may amend this job description in whole or part at any time.

IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.