Instructional Designer, Customer Organization

**Job Title**:Instructional Designer, Customer Education **Location**:Guadalajara, MX **THE OPPORTUNITY**: Although we're proud of our history, we're just as excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains the nation's elite talent. At Salesloft, our Customer Education Instructional Designer is critical to our company's success. You will be a key member of our Customer and Partner Education and will contribute to the Customer Organization's success by producing effective, engaging and innovative course materials for our customers and internal teams. On a day-to-day basis you will create original course materials including but not limited to training guides, web-based tutorials, documented procedures, audio and video vignettes, and simulations using various technology tools. Coordinate and participate in quality control, proofreading, and distribution of courseware. Specifically, you will: - Be responsible for measuring training success and recommending training program changes. - Assist in customer training facilitation and bring an innovative approach to both custom content creation as well as the adaptation of existing content. - Manage multiple projects and work as part of the Customer and Partner Education team to develop and deliver high quality eLearning modules, on-demand training and customer training facilitation. In addition to working with amazing colleagues who exemplify our 'team over self' core value, you will also have the opportunity to develop along a great career path in Education Services. **WHAT WE ARE LOOKING FOR**: We are seeking an enthusiastic and talented individual who has passion for and experience in the areas of teaching and training. As a Customer Education Instructional Designer, you serve as the expert on how our customers learn and enable themselves on Salesloft using your content and courses. If you're passionate about sales technology, providing a world-class customer experience, and thrive in a fast-paced, hyper-growth startup environment, then becoming a** Customer Education Instructional Designer is the career path for you** **The Team** The Salesloft Customer and Partner Education team is comprised of seasoned and up-and-coming professionals who are all aligned on one vision and mission: - **Vision**: Every seller is loved by the buyers they serve (#saleslove) - **Mission**:Equip companies to maximize revenue by creating a fantastic buying experience The Customer and Partner Education team consists of smart, focused enablement professionals who are dedicated to creating the most successful customers. They are also the epitome of our core values - Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full. **THE SKILL SET**: - Bachelor's degree or equivalent experience - 3+ years instructional design experience - 1+ years Learning Management System experience, both maintaining and building material - Experience with SmartBuilder (content authoring) is preferred - Experience with Thought Industries (LMS) is preferred - Familiarity with video editing tools and software preferred - End-user and administrative experience with Salesforce is preferred - Experience with Salesloft is a plus - Knowledge of instructional design principles and methodologies; ADDIE or SAM preferred - Knowledge of adult learning concepts and methodologies - Experience building modules and courses in eLearning software - Experience building instructor led course materials including presentations and activity guides - Ability to adapt complex concepts into simplified training concepts for the 1st time learner - Ability to work across departments to fulfill training requests effectively and efficiently - Exceptional technical aptitude with Mac, Apple and Google Suite technologies - Ability to adapt quickly to changes in technology - Understanding of the SaaS business model and culture is a plus - Ability to build reports and assess learning data - Organized, methodical, and detail-oriented - Excellent verbal and written communication skills - Excellent project management skills - Disciplined, flexible, and autonomous work habits; we don't micromanage - Stay up-to-date on emerging trends and technologies related to learning solutions development and instructional design **WITHIN ONE MONTH, YOU'LL**: - Attend Salesloft's New Hire Orientation, where you will learn our Salesloft story and understand what makes our "Lofters" unique - Begin 1:1's with your manager, understand your 30-60-90-day plan and delve into your daily responsibilities - Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them - Begin to integrate yourself into the Services organization, establishing credibility and trust with both the managers and reps **WITHIN THREE MONTHS, YOU'LL**: - Achieve Salesloft Administrator Certification - Create 3-5 videos for Salesloft Uni