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Product Consultant

hace 2 semanas

Desde casa, México DocuSign A tiempo completo

**Company Overview**:
DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

**What You'll Do**:
The DocuSign Professional Services team manages customer implementation and integration projects. The Product Consultant (PC) drives projects to completion by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the implementation. The PC will play a critical role in the success of the Professional Services team. We are expanding a world class Professional Services organization that already has a proven track record of working with Fortune 500 IT departments, system integrators, independent software manufacturers and open source communities.

This position is an individual contributor role reporting to the Sr. Manager, Regional Delivery and is designated Flex.

**Responsibility**
- Provide business consulting and product expertise to customers enabling comprehensive solution to be delivered to the market
- Identify use cases, roles and other business requirements for each project
- Develop solutions for client’s implementations, product extensions and enhancements
- Produce and manage client-facing documentation
- Conduct implementation pilots and help customers envision final solution
- Train new clients on the essentials of DocuSign systems to get them started on implementations
- Ensure timely and accurate billing in coordination with Finance Department
- Produce technical proposals
- Develop risk mitigation plans

**What You Bring**:
**Basic**
- Bachelors’ degree in Business Administration, Computer Science, Electrical Engineering or equivalent
- 8+ years of experience delivering commercial projects via service organizations
- 4+ years of recent demonstrated advisory and consulting expertise, specifically in SaaS technologies
- 4+ years of experience leading implementation, solution architecture development, or business analyst teams in Software or Software-as-a-Service industries

**Preferred**
- Proven track record of delivering projects and products to market within budget
- Masters’ Degree or MBA
- Advanced verbal & written communication skills and ability to lead complex conversations with varying levels of client stakeholders
- Experience working with bug tracking systems (SVN, SourceSafe etc.)
- Ability to identify and resolve ambiguity

**Life At DocuSign**:
**Working here**

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

**Accommodation**

**Our global benefits**:
**Paid time off**:

- Take time to unwind with earned days off, plus paid company holidays based on your region.**Paid parental leave**:

- Take up to six months off with your child after birth, adoption or foster care placement.**Full health benefits**:

- Options for 100% employer-paid health plans from day one of employment.**Retirement plans**:

- Select retirement and pension programs with potential for employer contributions.**Learning & development**:

- Grow your career with coaching, online courses and education reimbursements.**Compassionate care leave**:

- Paid time off following the loss of a loved one and other life-changing events.