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For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home. As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways. Our "roll up your sleeves and get the job done" approach to work creates an environment where self-starters, problem solvers and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission. It's a colorful world - make your mark by joining the BIC team today. - Job Description - Como Customer Service Analyst, serás responsable de procesar y hacer el seguimiento de cada pedido recibido de una cartera de clientes específica. Facturar y programar citas de entrega cuando sea necesario. Proporcionar actualizaciones y el estado de las diferentes áreas. Mantener buena comunicación con almacén, tráfico, ventas, planning y CPFRs para cumplir objetivos. Centrarse en los clientes finales. **What You’ll Do**: - Recibir y procesar pedidos de diferentes clientes y proporcionar el seguimiento correcto durante el proceso completo de estos pedidos y proporcionar actualizaciones sobre los pedidos que ya se han realizado, incluso si se han facturado o no. - Buscar la mejora continua y la automatización de los procesos de CS. - Solicitar citas para la entrega a los clientes o al equipo de ventas si es necesario y registrarlas en el sistema - Proporcionar al equipo de almacén y logística toda la documentación necesaria, así como las citas para la entrega. - Trabajar conjuntamente con los diferentes equipos, para resolver problemas de forma eficiente - Crear relaciones/sinergias sólidas con los clientes finales. - Tomar decisiones para cumplir todos los KPI, como OTIF, Fill Rate, Penalizaciones. - Llevar un seguimiento y una documentación adecuada de todas las posibles penalizaciones que apliquen los clientes. **Projects You’ll Work On**: - Automatización de procesos. - Crear más sinergias entre áreas y clientes. - Toma de decisiones oportunas y dar prioridades de acuerdo a los clientes. - Crear informes amigables para dar la visibilidad adecuada a otras áreas. **What We’re Looking For In You**: - Licenciado en Ingeniería, Administración de Empresas, Logística (preferible) - 2+ años de experiência dentro de la cadena de suministro - Experiência con SAP, Oracle (preferible). - Microsoft Excel nível intermedio mínimo, Word, Powerpoint y Outlook. - Power BI (deseable). - Inglés básico. - Habilidades de comunicación, tanto escrita como verbal Proactivo, solucionador de problemas, bien organizado. - Aportar soluciones y toma de decisiones. BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.
