Spa Receptionist

**JOB DESCRIPTION**:
Be responsible for access control, daily sales and guests needs i.e. locker keys, towel and bookings. Update all reports and databases as needed. Help Therapists and attendants’ escort, pick up and take care the guests to welcome area, lockers, facilities rooms and treatment rooms and all spa areas. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa services including retail offerings related to the Spa. Clean and maintain spa counters, spa kiosk in the lobby, and spa display at executive lounge and receptionist area. Secure supplies and equipment at the end of each shift. Handle inappropriate guest behavior by following Marriott Vacation Worldwide standard operating procedures. Report accidents, injuries, and unsafe work conditions to manager. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Perform other reasonable job duties as requested by Supervisors, Spa Assistant Manager and Spa Manager.

**CANDIDATE PROFILE**:
Experience
Minimum 2 years of experience as a receptionists, preferably in spa

Skills and Knowledge

Good oral and written communication skills in English
Able to get on well with people from many different backgrounds
Able to work under pressure at times
Ability to be versatile
Able to do shift work
Computer literate (intermediate)
Basic mathematical skills
Conflict handling
Well presented
Clear speech
Good general health
Energetic
Self-motivated - able to work on their own

Education or Certification

Bachelors degree preffered, minimum high school diploma
To have worked in hotels before as receptionist.
Fluent english / spanish

**SPECIFIC DUTIES**:
Essential Functions

To ensure that you are always courteous and friendly to guests, attentive to their needs, handle problems in a professional manner and are conscious of the importance of safety.
To be responsible for the cleanliness of all areas within and around the Reception area including the juice bar.
To welcome prospective members in a professional and courteous manner, providing them with a full explanation and orientation of the Club’s facilities, services and to promote and sell memberships.
To be responsible for the control and handling of all telephone enquiries in a professional and competent manner according to the “Reception Daily Operating Procedures”.
To be responsible for the control of the Club and ensure that un-authorized persons are not permitted to enter and use the facilities unless they are a Hotel guest or Club member.
To be responsible for the handling of cash and issuing of receipts for new members paying their membership fees or for the payment of any facility charge, class or sale and at the end of the day to complete the Daily Sales Report Sheet.
To be responsible for the handing out of towels and locker keys and to monitor their return.
To be responsible for the control and booking of all courts, classes, appointments and services which the Spa & recreation has to offer.
To keep a daily record book and to log all information such as accident report, complaints, Loss & Found etc.
To be responsible for any other reception or administrative duty as laid down by the Spa & Recreation Manager/supervisor in the “Reception Daily Operating Procedures”.
To be responsible for carrying out cleaning duties in any part of the Health club or swimming pool area as requested by the Recreation Manager.
To be aware of Health and safety regulations
To maintain and update memberships, commission, daily sales and reports on a daily basis.
Any other relevant task

Safety and Security

Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Guest Relations

Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests' service needs in a professional, positive, and timely manner.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Communication

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