Appointment Setter/receptionist

hace 9 horas

Ciudad de México SupportZebra LLC A tiempo completo

**Job Title**: Appointment Setter / Receptionist
**Location**: Houston, TX

**Job Type**: Full-Time

**About Us**:
We are a premier medical spa in Houston dedicated to providing top-quality aesthetic and wellness treatments. Our team is committed to delivering exceptional client experiences through professional and personalized services. We are seeking a highly motivated and customer-focused **Appointment Setter / Receptionist** to join our team.

**Job Summary**:
**Key Responsibilities**:

- Handle at least **60 calls per day** (both inbound and outbound) for appointment scheduling and customer inquiries.
- Schedule, confirm, and reschedule client appointments efficiently.
- Provide detailed information about our services, pricing, and promotions to potential and existing clients.
- Follow up with clients regarding appointment reminders, cancellations, and post-treatment follow-ups.
- Maintain accurate and up-to-date client records in our scheduling system.
- Greet clients warmly and assist with check-in and check-out procedures.
- Process payments and assist with administrative tasks as needed.
- Address client concerns and escalate issues to the appropriate team members when necessary.
- Support marketing efforts by making outbound calls for promotions, special events, and follow-ups.

**Qualifications & Skills**:

- **Experience**: Minimum of 1-2 years in a receptionist, customer service, or appointment-setting role (preferably in a medical spa, salon, or healthcare setting).
- **Communication**: Excellent verbal and written communication skills with a professional and friendly phone manner.
- **Multitasking**: Ability to manage multiple tasks efficiently while maintaining a high level of accuracy.
- **Sales-Oriented**: Comfortable upselling services and making outbound follow-up calls to clients.
- **Customer Service Focus**: Passionate about providing a positive and welcoming experience for all clients.

**Benefits**:

- Competitive hourly pay + commission/bonuses for performance-based targets.
- Employee discounts on spa treatments and skincare products.
- Paid time off and potential for career growth within the company.
- Positive and supportive team environment.

Pay: $30,000.00 - $50,000.00 per month

Work Location: Remote

Expected Start Date: 03/02/2025

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