Bilingual IT Support Specialist

hace 7 días

Tijuana, México Enteracloud A tiempo completo

**Note: This position is fully bilingual; proficiency in both English and Spanish, both written and spoken at a business conversational level, is a MUST.**

If you are ready to grow in the IT technical support area, this opportunity will help you develop in the industry, gaining the experience you need to continue advancing your technical skills.

**Main Activities**:

- Provide timely support to clients.
- Follow up on assigned and incoming tickets.
- Communicate and share knowledge with the internal team.
- Track tickets to provide timely resolution and communicate with clients about any updates or issues.
- Adhere to internal escalation, security, and reporting processes.
- Troubleshoot and resolve issues according to priority and urgency.
- Work alongside client support teams to address IT problems or projects.
- Participate in improvement projects for the IT Helpdesk teams, such as academic training courses and certifications.

**Requirements**:

- 1-2 years of experience working in technical support or a similar position.
- Experience working with a ticketing system.
- Experience with Office 365.
- Customer service skills and experience.
- Proficiency in English (verbal and written).
- Ability to communicate and solve problems.

**Our Offer**:

- Competitive base salary, according to skills and experience.
- Great opportunity to learn, complete certifications, and grow in the IT industry.

Tipo de puesto: Tiempo completo

Sueldo: $22,000.00 - $28,000.00 al mes

Horario:

- De guardia
- Lunes a viernes

Experiência:

- Soporte de TI: 2 años (Obligatorio)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

  • IT Support Specialist

    hace 1 semana

    Tijuana, México TaskUs A tiempo completo

    Join to apply for the IT Support Specialist role at TaskUs1 day ago Be among the first 25 applicantsJoin to apply for the IT Support Specialist role at TaskUsDirect message the job poster from TaskUsGlobal Corporate Talent Acquisition | Bilingual Recruiter | High Volume Recruitment for TaskUsAbout TaskUs: TaskUs is a provider of outsourced digital services...

  • IT Support Specialist

    hace 7 días

    Tijuana, México TaskUs A tiempo completo

    Join to apply for the IT Support Specialist role at TaskUs1 day ago Be among the first 25 applicantsJoin to apply for the IT Support Specialist role at TaskUsDirect message the job poster from TaskUsGlobal Corporate Talent Acquisition | Bilingual Recruiter | High Volume Recruitment for TaskUsAbout TaskUs: TaskUs is a provider of outsourced digital services...

  • IT Specialist

    hace 2 semanas

    Tijuana, México CCSI A tiempo completo

    We are looking for a customer service-oriented IT Specialist to join our team Support Desk and provide Desktop Support to users in an efficient and accurate manner. You will be considered as the team’s front liner and will tackle technical problems while providing support for all assigned areas. The goal is to make sure we maintain the customer value to...

  • IT Support

    hace 1 semana

    Tijuana, México North American Production Sharing de México A tiempo completo

    **Vacante para la empresa North American Production Sharing de México en Tijuana, Baja California**: **IT Support Specialist** - The role requires contributions to providing exceedingly reliable, scalable, secure, and cost-efficient End User IT Asset Management services. - Assists in the installation, implementation, and upgrades of internal systems. - May...

  • IT Support

    hace 7 días

    Tijuana, México North American Production Sharing de México A tiempo completo

    **Vacante para la empresa North American Production Sharing de México en Tijuana, Baja California**:**IT Support Specialist**- The role requires contributions to providing exceedingly reliable, scalable, secure, and cost-efficient End User IT Asset Management services.- Assists in the installation, implementation, and upgrades of internal systems.- May...

  • IT Support Specialist

    hace 6 días

    Tijuana, México Integrated 3PL A tiempo completo

    As an IT Integrations and Support Specialist, you will be responsible for supporting the design, implementation and monitoring of integrations between I3PL systems and our clients. You will also be tasked with developing tools and reports to automate and optimize operational processes. This role will work closely with internal teams and clients to ensure...

  • IT Support

    hace 2 semanas

    Tijuana, México North American Production Sharing de México A tiempo completo

    **Vacante para la empresa North American Production Sharing de México en Tijuana, Baja California**:Habilidad Tecnica para resolver problemas en Computadoras, equipos y Redes, asi como la capacidad de aprendizaje rápido,sentido de Urgencia y responsabilidad. Conocimiento de paquetería Office, Windows, servidores, sistemas de Inventarios,...

  • IT Help Desk Support Specialist

    hace 7 días

    Tijuana, México USA Clinics Group A tiempo completo

    **IT Help Desk Support Specialist** **Responsibilities**: - Support multiple offices with IT, networking, and hardware setup - Collaborate with corporate teams and senior management - Manage multiple projects and assist in new location integrations - Provide IT support across the organization - Other duties as assigned **Requirements**: - Fluent in...

  • Remote Customer Support Specialist — Ecommerce

    hace 1 semana

    Tijuana, México Printful A tiempo completo

    Overview A leading ecommerce company based in Tijuana is looking for a motivated Customer Support Specialist to enhance customer experience. Responsibilities Provide support to customers on various issues Manage orders Compile reports Qualifications High school diploma 1-2 years of experience in online customer support Strong communication skills Benefits...

  • IT Support

    hace 2 semanas

    Tijuana, México North American Production Sharing de México A tiempo completo

    **Vacante para la empresa North American Production Sharing de México en Tijuana, Baja California**: Habilidad Tecnica para resolver problemas en Computadoras, equipos y Redes, asi como la capacidad de aprendizaje rápido, sentido de Urgencia y responsabilidad. Conocimiento de paquetería Office, Windows, servidores, sistemas de Inventarios,...