Customer Support Associate Ii

**Position**:
Customer Support Associate II

At Arrow, we're currently looking for a Customer Support Associate for our Zapopan Warehouse. In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.

A Fortune 109 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

**What you'll be doing**:

- Provide an expert level of customer service to the Component Sales teams, direct customers and the programming production team. Driving our customers order performance and exceeding expectations. This is to further enhance Arrow's position within our customers and suppliers.
- Responsible for overseeing the Order to Invoicing processes for their customer base. Value add order entry, maintenance, follow up, first article issue triage, managing inbound customer quote requests in Unity, AEGIS and Service desk.
- Support sales team and direct customer contact within Bond/Planned Demand and FQR/CAPA quality assurance processes.
- Assist Sales with overall quote to order issues, identifying adaptor support, automation, adaptor conversion, quote revisions, helping to facilitate First Article Samples, expedites and sub inventory processes.
- Attend Sales and customer conference calls as well as coordinate and direct facility visits, tours and audits; representing the Programming/Distribution enters processes and providing direction for correct paths to resolution. Liaison between Sales and our customers for the Programming/Distribution centers production teams. Provides the first point of escalation for Sales and the customer.

**What we're looking for**:

- Bachelor's degree or equivalent
- Minimum 1-3 years related experience in customer service
- Problem resolution, conflict management and solution development skills
- High proficiency in English

**Work Arrangement**:

- Hybrid: 3 days in office/2 days work from home

**What's In It For You**:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Growth Opportunities, and more

LI-DR1

**Annual Hiring Range/Hourly Rate**:
$17,658.33 - $24,200.00 MXN Monthly

**Location**:
MX-JAL-Zapopan, Mexico (Guad Whse)

**Time Type**:
Full time

**Job Category**:
Business Support

**EEO Statement**:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)