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Customer Support Associate I
hace 4 semanas
**Position**:Customer Support Associate I**What You'll Be Doing**- Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.- Responsible for Post-order to Invoice including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process.- Backlog Management- Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing.- Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.- Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.**Job Complexity**- Has developed knowledge and skills through formal training or considerable work experience- Entry level often for those with work experience in the skill area- Works within established procedures with a moderate degree of supervision- Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions**What You'll Need**- 1 year of experience or High school graduate with equivalent related experience.- Industry experience is preferred in a similar field- Must be familiarized with ERP systems- Basic to intermediate knowledge of Microsoft Excel is a must.- Experience supporting sales efforts- Communication skills teamwork-oriented.- Ability to communicate fluently in English.**What's In It For You**At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.- 30 days of Christmas bonus- 40% vacation premium- 10 vacation days- Savings Fund- Life Insurance- Healthcare Insurance- Food & Restaurant Vouchers- Growth Opportunities**Annual Hiring Range/Hourly Rate**:$14,125.00 - $17,600.00 MXN Monthly**Location**:MX-JAL-Zapopan, Mexico (Office) 47.5 Hrs**Time Type**:Full time**Job Category**:Business Support
