Support Engineer

hace 1 semana

Guadalajara, México AstraZeneca A tiempo completo

These support Engineers should have specific, deep understanding and expertise in any of the two or three technology platforms listed below

These support Engineers should have specific, deep understanding and expertise in any of the two or three technology platforms listed below

**Responsibilities**:

- Responsible for monitoring alerts handling.
- Responsible for handling service requests.
- Responsible for diagnosing and fixing P3 & P4 end user relate incidents.
- Responsible for build and deploy servers and other infra services.
- Initial triaging, and remediation if possible, for all P1& P2 or else escalate it senior levels.
- Responsible for incident queue monitoring and management.
- Responsible for Creating & implementing Change requests.
- Responsible for fulfillment requests of standard changes (request for data, request for information, server builds, other service catalogue items)

Experience
- 3 to 5 years Operational experience.
- Experience in managing Incidents, Problems, changes and capacity management aspects.
- ITIL
- Demonstrated ability handling large number of incidents via. Any ITSM tool

Technical Skills
- Windows, VMware, Citrix XenApp and XenDesktop
- RHEL, Solaris, AIX, HPC Computing, Pacemaker, RHEL/HACMP/VCS Cluster.
- Oracle Database, MSSQL Database, Open Source database (MongoDB, MySQL & PostgreSQL)
- Weblogic, Jboss, Tomcat - Tomcat, IIS, Glassfish.

Desirable
- Commvault Backup, Veritas NetBackup, NetApp Storage and SANswitch administration, Clustered Ontap, CIFS/NFS.
- UCS/HP Blade and Rack servers, Cloud (AWS/Azure/GCP) administration.

**Why AstraZeneca?**
- At AstraZeneca when we see an opportunity for change, we seize it and make it happen, because any opportunity no matter how small, can be the start of something big. Delivering life-changing medicines is about being entrepreneurial - finding those moments and recognising their potential. Join us on our journey of building a new kind of organisation to reset expectations of what a bio-pharmaceutical company can be. This means we’re opening new ways to work, pioneering cutting edge methods and bringing unexpected teams together. Interested? Come and join our journey. _

**So, what’s next (select one Call to Action -CTA text)**
- _ Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you._
- _ Are you ready to bring new ideas and fresh thinking to the table? Brilliant We have one seat available and we hope it’s yours._

**Where can I find out more?**

If you have site, country or departmental social media then feel free to switch any of the above links.

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