Product Support Analyst

**Technical Support Analyst****Location: Mexico City, Mexico****A Day in The Life Typically Includes**:- Use analytical and problem-solving skills to efficiently investigate and resolve customer issues reported though a ticketing system.- Deploy and configure middleware infrastructure such as Apache, WebLogic, and WebSphere as well as RDBMS systems such as...

**SUMMARY**:The PRGX Level 2 Product Support Engineer is responsible for independently providing technical assistance to customers and resolving complex product-related issues. They collaborate with Level 1 support to identify trends and escalate issues to the development team if necessary. They also document solutions and create knowledge base articles for...

**ABOUT PRGX****SUMMARY**:**CHARACTERISTICS OF A SUCCESSFUL ADVOCATE**:- Patient, friendly and maintains a stellar attitude- Detail oriented, able to prioritize and organize workload to ensure SLAs are met- Problem solver who takes initiative and adds value with limited supervision- Confident, adaptable self-starter who thrives in a fast-paced environment-...

**Technical Support Analyst** **Location: Mexico City, Mexico** Responsible for providing world-class technical support for Infor’s enterprise clients. The Support Analyst must be able to multi-task and prioritize workload to meet individual and team objectives. Will investigate software defects reported by customers and collaborate with R&D and Services...

**Technical Support Analyst****Location: Mexico City, Mexico**Responsible for providing world-class technical support for Infor’s enterprise clients. The Support Analyst must be able to multi-task and prioritize workload to meet individual and team objectives. Will investigate software defects reported by customers and collaborate with R&D and Services as...

EXPERIENCE & QUALIFICATIONS:- College degree preferred- Strong problem-solving skills- Impeccable with follow through and follow up- Able to respond to P1/P2 tickets on nights and weekends, if needed during special circumstances- 1+ years of customer support experience in a professional environment, preferably with a Software-as-a-Service and/or Startup...

**Analyst - IT Product Support**:We are seeking a talented individual to join our IT Product Support team at Marsh McLennan Companies. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. In this position, you will provide technical support to internal users of technology...

**Product Support Representative****Position summary****Duties and Responsibilities**Analyzes, organizes and prepares the final submission of validation evidence and submits to the supervisor for approval- Reinspecting the professional credentials for active accounts to ensure accurate & secure access to the platform in line with established business...

**Product Support Representative** **Position summary** **Duties and Responsibilities** Analyzes, organizes and prepares the final submission of validation evidence and submits to the supervisor for approval - Reinspecting the professional credentials for active accounts to ensure accurate & secure access to the platform in line with established business...

**Support Analyst****What can you expect?**The Support Analyst will provide front-line primary functional and technical support to end users on various business and technical issues.Finally, the Support Analyst will perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.**General...