Desktop Support

hace 1 semana

Colonia Lomas de Chapultepec, México Infor A tiempo completo

**Technical Support Analyst**

**Location: Mexico City, Mexico**

Responsible for providing world-class technical support for Infor’s enterprise clients. The Support Analyst must be able to multi-task and prioritize workload to meet individual and team objectives. Will investigate software defects reported by customers and collaborate with R&D and Services as appropriate to deliver timely solutions. This position offers the exciting opportunity to utilize your strong technical and problem-solving skills combined with the extensive product training and job coaching to help the Fortune 500 companies with their challenging issues that are critical to their daily operations.

**A Day in The Life Typically Includes**:

- Use analytical and problem-solving skills to efficiently investigate and resolve customer issues reported though a ticketing system.
- Manage RDBMS systems such as SQL Server to replicate customer issues as needed.
- Work closely with R&D, Product Management and Services team on software defects, enhancement requests and consulting issues respectively.
- Utilize excellent communication skills to diffuse heightened end-user sensitivity and interact with multiple levels of the Customer's organization.
- Ability to work on call on a rotational basis.

**Basic Qualifications**:

- Graduate with degree in Computer Science, Engineering, or relevant software/computer related fields or equivalent work experience.
- Technical skills: Java, SQL, Java Script.
- English communication skills.
- Organizational and problem-solving skills.
- Good exposure to object-oriented programming.
- Aptitude to learn quickly and independently.
- Team player with strong communication, organizational, analytical, and problem-solving skills.

**Preferred Qualifications**:

- Advanced SQL.

Tipo de puesto: Tiempo completo

Salario: $25,000.00 - $30,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 8 horas

Prestaciones:

- Bebidas gratis
- Estacionamiento gratuito
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
- Vales de restaurante

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