Digital Sales Specialist

hace 1 semana

Ciudad de México Zendesk A tiempo completo

We're looking for: A motivated self-starter who can handle a high-velocity sales approach while providing an excellent customer experience Our Digital Sales Specialists are at the forefront of our customer experience for both new and existing customers of Zendesk. In the role, you will become a product expert and articulate the value of Zendesk to an informed buyer. You will do this by providing several touchpoints across the customer journey to help them have an informed buying decision. This is a new team at Zendesk, so you will be one of the founding members in what will be a fast-growing area for our business.

**Instructions**:

- Respond to a large number of inbound leads and existing customers through various channels
- Actively resolve prospect and customer enquiries to drive online business conversion rates
- Become an expert on Zendesk products
- Be the voice of our customers; understand their needs and make them champions
- Meet or exceed SLAs and KPIs established for the role, including but not limited to: ticket volumes, response and resolution times, and productivity. You will also have a shared revenue target to contribute to.
- Exceed activity, pipeline, and revenue goals on a weekly basis

**Requirements**:

- Excellent written communications skills in English
- Will require working with clients/prospects based in the US
- 1+ years of sales specialist experience; software/SaaS experience preferred
- Real passion for Zendesk technology and quick ability to learn tools and processes
- Outstanding organizational skills, with the ability to multitask a high volume of opportunities at all times
- Ability to thrive in a fast-paced environment, think strategically and excel at tactical execution against a task

LI-WO1

**About Zendesk - Champions of Customer Service**

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

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