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IT Business Sr Analyst

hace 3 semanas

Miguel Hidalgo, México PepsiCo A tiempo completo

Responsibilities: PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ® and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.

Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.

Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.

**Senior Business Analyst**

**Main Purpose**

As a member of our team, you will be required to have a technical and digital expertise along with a strong customer service skill set. The individual must be able to balance business requirements with IT standards, acting quickly to support the MBS, as well as meet their increasing business demands. In this role, you will be a primary point of contact for Mexico Business Services users.

This role will be based in Mexico and provide direct support for MBS in conjunction with the global IT team and Field Services. Responsibilities include enabling users with all software required before the Go Live of their service transition, provide direct end user support in escalated tickets, communicate progress on requirements to the Business Stakeholders, coordinate hardware delivery, follow-up on inventory accuracy and propose process improvements.

**Accountabilities**
- Enable MBS users with the required technological tools for their operation.
- Track and communicate the progress on IT requirements with Business Stakeholders and global IT teams.
- Coordinate the request, delivery, and inventory with Field Service, Warehouse and Support team.
- Follow-up and solve escalated tickets, looking proactively ways to reduce the time of resolution.
- Design BI dashboards, scorecards, charts/graphs, drill-downs, and dynamic reports to meet new information needs.
- Serve as primary IT point of contact and trusted technology partner for the MBS.
- Identify opportunities for automation or technological improvement in processes.
- Support Business Operation ensuring DevSecOps operating model and Agile ways of working implementation.
- Takes initiative to identify problems and complete tasks without requiring instruction or guidance from a supervisor. Anticipating upcoming work, prepare resources and complete certain tasks early.

Thank you so much for thinking about PepsiCo to start or continue your career

Qualifications:
**Education/requirements**
- Proficiency using various Microsoft Office products.
- BA/BS in Information Systems Management, Computer Science or related field, or an equivalent combination of education and/or experience.
- Be fluent in Spanish and English both written and spoken is required
- Project Management experience is desirable.
- Ability to create business cases and interpret them into technical requirements
- Advanced proficiency in analytical, problem solving and negotiating skills.
- Ability to work with virtual and global teams.
- Ability to adapt to change quickly and handle unforeseen requirements effectively with limited assistance for prioritization.
- Must be organized and detail oriented.
- Outstanding customer service skills to direct and indirect clients/customers
- Ability to effectively communicate with all levels of the organization. Adjusting style and approach based on the situation.
- Quick learner, with strong aptitude to grasp new concepts and effectively produce results.
- Agile and Customer centric mindset.
- Effective time management skills.

**Non Technical Skills**
- Previous IT support experience at a company of similar size and complexity as PepsiCo.
- Previous support experience working directly with executives and global teams.
- Desired proficiency in SAP, Power BI, O365, Power Automate.
- Experience working in an Agile environment desirable.