Senior Enrollment Support Specialist

hace 3 días

Cuajimalpa, México Heartland Payment Systems A tiempo completo

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

Enrollment Support Specialist
Responsible for Administration of the Affiliation Control area, Guarantee the end-to-end process for 100% of the new
and generate performance and market indicators (KPIs), amongst others.
What You Will Do
- Compensate and ensure the integrity of documents in the physical files of new clients

services.
- Ensure the attention of post-sale services for requests that require a risk assessment.
- The registration of 100% of the procedures in the Management base for the due control, monitoring and

identification of the different stages of the same.
- Ensure the configuration of parameters for monitoring transactions of Merchants.
- Process and attend to the massive movements of our Finance and Operation areas to update rates, blocks and

cancellations.
- Ensure the recording of information and generation of team performance reports.
- Generation, analysis and decision-making of the KPIs of the area
- Document weekly and monthly management reports
- Development and maintenance of the internal procedures of the operation
- Guarantee due compliance with the established regulatory frameworks and procedures
- Ensure the correct and complete compliance of Credit Policy into E2E UW process
- Assist with our technology area for the design, development and operation of the technological platform

necessary for the automated operation of the area
- Verification of Supplier Invoices to authorize Finance to pay them
- Compliance with committed service levels
- Administration of the personnel in charge.

What Skills We Seek
- Academic training in Administration, Accounting, Finance or similar or 5 years in Acquirer Business

environment and knowledge in “Merchant Onboarding Process”
- Intermediate English
- Microsoft office management - Excel advanced
- Results oriented to achievements and objectives
- Decision making
- Service attitude
- Teamwork
- Problem solving
- Negotiation skills and Creativity
- Design and Implementation of strategies
- Analysis capacity
- Leadership.

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