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SAP Mexico Early Career Talent
hace 2 semanas
**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and futurefocused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**Three reasons to work at SAP**:
1. **Culture of collaboration**: meet with mentors, make new friends across the globe and create a thriving personal network.
3. **Gain visibility**: with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
**What you’ll do**
**Position Title**:SAP Mexico Early Career Talent - Solution Support
**Location**:Monterrey, Mexico
**Schedule**:40 Hours/Week
**Expected Start Date**: July 2025
A Solution Support Early Career Professional will work independently (within defined policies and processes) and building a collaborative work relationship with cross-functional teams within SAP.
**Roles and Responsibilities**:
- Utilize and improve state of the art collaboration channels like swarming, communities etc.
- Contribute to the Team KPIs.
- Require competence with various tools, procedures, programming languages used to accomplish the job.
- Develop technical skills like reading code / debugging / creation of small corrections where applicable.
- Test internal systems to prevent future issues on customer's systems.
- Deliver core customer support.
- Handle customer issues in team environments (swarming) and individual-driven actions (incident solving or realtime support), in cooperation with experienced support engineers if necessary while maintaining a high level of customer satisfaction.
- Take ownership of customer support cases in different channels.
- Provide end users and customers with a technology driven, industry-leading support experience.
- Become an active KCS Knowledge contributor - Create knowledge documents, tools and processes to support our customers, and to help colleagues prevent future issues (WIKI content, Knowledge Base Articles, Guided Answers.
- Conduct Knowledge Transfer - Proactive Support and Incident Prevention Activities.
- Stay curious and open to new experiences, while learning through daily tasks and targeted trainings.
- Be actively on the forefront of industry technical and functional knowledge.
- Actively support SAPs Support transformation strategy.
- Contribute to innovation projects aimed at achieving our Vision and Goals and act as a Change Leader in the achievement of those projects.
**What you bring**
We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful, innovative projects and are energized by lifelong learning.
- Education Requirement: Recent Graduate of an academic/university program (less than 2 years from graduation).
- Language Requirement: English (Verbal & Written, ideally B2 & Above), Spanish (Fluent), Portuguese (Bonus, but not required).
- Solid communication skills.
- Technically proficient in at least one expert area.
- Demonstrates ability to receive open and honest feedback.
- Works independently.
- Positive team influence.
- Understands the Product Support Strategy.
- Excellent presentation skills.
- Good Technical consulting, analysis or troubleshooting skills.
- Project management skills.
- Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions.
- Programming knowledge in SQL ( Python, Java, JavaScript, Groovy skills is desirable).
- Knowledge with technical file manipulation (e.g. txt, csv and macro enabled files) is desirable.
- Knowledge with XML, JSON and/or API is desirable.
- Drive to learn, develop yourself and growth.
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to o
