SAP Mexico Early Career Talent

**We help the world run better**At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.**We help the world run better**At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and futurefocused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.**Three reasons to work at SAP**:1. **Culture of collaboration**: meet with mentors, make new friends across the globe and create a thriving personal network.3. **Gain visibility**: with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.**What you’ll do****Position Title**:SAP Mexico Early Career Talent - Solution Support**Location**:Monterrey, Mexico**Schedule**:40 Hours/Week**Expected Start Date**: July 2025A Solution Support Early Career Professional will work independently (within defined policies and processes) and building a collaborative work relationship with cross-functional teams within SAP.**Roles and Responsibilities**:- Utilize and improve state of the art collaboration channels like swarming, communities etc.- Contribute to the Team KPIs.- Require competence with various tools, procedures, programming languages used to accomplish the job.- Develop technical skills like reading code / debugging / creation of small corrections where applicable.- Test internal systems to prevent future issues on customer's systems.- Deliver core customer support.- Handle customer issues in team environments (swarming) and individual-driven actions (incident solving or realtime support), in cooperation with experienced support engineers if necessary while maintaining a high level of customer satisfaction.- Take ownership of customer support cases in different channels.- Provide end users and customers with a technology driven, industry-leading support experience.- Become an active KCS Knowledge contributor - Create knowledge documents, tools and processes to support our customers, and to help colleagues prevent future issues (WIKI content, Knowledge Base Articles, Guided Answers.- Conduct Knowledge Transfer - Proactive Support and Incident Prevention Activities.- Stay curious and open to new experiences, while learning through daily tasks and targeted trainings.- Be actively on the forefront of industry technical and functional knowledge.- Actively support SAPs Support transformation strategy.- Contribute to innovation projects aimed at achieving our Vision and Goals and act as a Change Leader in the achievement of those projects.**What you bring**We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful, innovative projects and are energized by lifelong learning.- Education Requirement: Recent Graduate of an academic/university program (less than 2 years from graduation).- Language Requirement: English (Verbal & Written, ideally B2 & Above), Spanish (Fluent), Portuguese (Bonus, but not required).- Solid communication skills.- Technically proficient in at least one expert area.- Demonstrates ability to receive open and honest feedback.- Works independently.- Positive team influence.- Understands the Product Support Strategy.- Excellent presentation skills.- Good Technical consulting, analysis or troubleshooting skills.- Project management skills.- Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions.- Programming knowledge in SQL ( Python, Java, JavaScript, Groovy skills is desirable).- Knowledge with technical file manipulation (e.g. txt, csv and macro enabled files) is desirable.- Knowledge with XML, JSON and/or API is desirable.- Drive to learn, develop yourself and growth.**We win with inclusion**SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to o