Senior Sales Operations Manager

Job Function: Software & Cloud Marketplace The role:
Join our Marketplace Delivery team We look forward to learning more about you and exploring how, working together, we can build an outstanding team.

**Senior Operations Manager**

Full Time | Location: Mexico City| Hybrid Model

**Our people. This is what makes SoftwareOne successful.**

**About the Role**:

- Operations Manager is the Delivery counterpart to the Account Manager.
- Plays a key role in the Best-in-class and DSC delivery model.
- Assigned to strategic account(s) (Elite/DSC).
- Key to ensuring SoftwareOne maintains the overall customer experience.
- Accountable for handling customer issues.
- Collaboration with DSC/Sales teams.
- Responsible to liaise with off-catalogue Independent Software Vendors (ISVs) to process request to quote cases.
- Helping seller with operational tasks to enable sales team to focus on their core selling activities.

**Main functions and responsibilities**:

- Client onboarding.
- Developing and implementing the delivery strategy for the customer. Prioritization, quoting, and renewal (off-catalogue).
- Supervising E2E delivery process.
- Improve customer satisfaction by optimally monitoring pending requirements for the assigned account(s) globally and across different teams.
- Be the first point of contact for any customer concern and work internally with other teams to resolve issues and prevent them from happening again.
- Ensure all SLA in Delivery are met - speed, quality, credit & rebill.
- Know your Customer behavior by demonstrating Customer operation knowledge that is reflected in the feedback provided by Customer.
- Coordinating and supporting a team of Operations Managers (across countries where applicable).

What we need to see from you:
**What we need to see from you**:

- While a Bachelor's Degree from a four-year college or university is helpful, we also value equivalent experience in the field.
- Worked on IT business before.
- Proficient with Outlook, Word, Excel, and Power Point.
- Shown success in an operations management or similar role.

**Plus**:

- Advanced English level.
- Cloud Service experience.

**Soft Skills**:

- Emphasizing customer satisfaction and striving for excellence.
- Excellent (customer oriented) communication, organization, follow up, multitasking, and time management skills.
- Effective comprehension and paraphrasing skills.
- Excellent problem solving and consultative skills.
- Attention to details.

**Are you interested?**

**We train you to take the control of your career**

Register now and we will get in touch very soon

Why SoftwareOne?:
Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser passionate about delivering outstanding Customer Satisfaction and results. Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed handle change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.

Accommodations:
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.