Associate, Technical Customer Success

hace 4 días

Ciudad de México CDMX Circles.Life A tiempo completo

**Job Description: Deputy Technical Customer Success Manager**

**Location - Mexico**

**ABOUT US**

Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings.

Having pioneered a successful blueprint for disrupting the telco space in Singapore, Circles has since launched its own digital telco, Circles.Life, in Singapore, Taiwan and Australia. Circles has also partnered with other telco operators to launch digital services, enabling our partners to accelerate growth and capture market share within a short period of time.

Today, Circles is partnering with operators in 14 countries to deliver delightful digital experiences to millions of people through our businesses.

We are backed by global investors such as Sequoia, Warburg Pincus, EDBI Singapore and Founders Fund - renowned backers of industry-shaking innovators.

**Position Summary**

The Deputy Technical Customer Success Manager will play a crucial role in ensuring customer satisfaction and success through technical support, problem-solving, and proactive account management. This position requires a blend of technical expertise in telecommunications and strong customer relationship skills.

**Key Responsibilities**
- Assist the Technical CSM in managing a portfolio of key accounts, ensuring high levels of customer satisfaction and retention
- Provide technical support and guidance to customers on our telecom/MVNO products and services
- Collaborate with internal teams (Engineering, Product, and Operations) to resolve complex technical issues and implement solutions
- Conduct regular technical review meetings with customers to understand their needs and identify opportunities for improvement
- Monitor customer usage patterns and proactively recommend optimizations or new solutions
- Develop and maintain technical documentation, including user guides and troubleshooting procedures
- Assist in onboarding new customers and managing the technical aspects of service implementation
- Contribute to the development of best practices and standard operating procedures for the technical CSM team
- Stay current with industry trends, emerging technologies, and regulatory changes in the telecom/MVNO space

**Qualifications**
- Bachelor's degree in Computer Science, Telecommunications, or a related technical field
- 3+ years of experience in a technical customer-facing role, preferably in the telecommunications or MVNO industry
- Strong understanding of mobile network technologies (e.g., GSM, CDMA, LTE, 5G)
- Familiarity with telecom protocols and standards (e.g. Diameter, OSS BSS etc)
- Experience with CRM systems and ticketing tools
- Excellent problem-solving and analytical skills
- Strong communication skills, both written and verbal
- Ability to explain complex technical concepts to non-technical stakeholders
- Customer-centric mindset with a focus on building and maintaining relationships
- Dual language proficiency - English and Spanish

**Preferred Qualifications**
- Familiarity with regulatory compliance in the telecommunications industry
- Certifications such as ITIL, CompTIA Network+, or relevant vendor certifications

  • Customer Success Associate

    hace 2 semanas

    Ciudad de México, CDMX Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...

  • Customer Success Associate

    hace 2 semanas

    Ciudad de México Gigamon A tiempo completo

    Gigamon’s Customer Success Team is responsible for ensuring we provide the highest quality customer experience wherever and whenever our customers need us. The Customer Success Associate is a part of that team and is a key player in helping our customers achieve their objectives.You will walk the path with our customers on their journey to learn, adopt,...

  • Customer Success Associate

    hace 1 semana

    Ciudad de México Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...

  • Customer Success Associate Ii

    hace 5 días

    Ciudad de México Gigamon A tiempo completo

    Gigamon, recently certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure and innovate. We provide the industry’s first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their entire...

  • Technical Customer Success Specialist

    hace 4 semanas

    Ciudad de México Nielsen Migration A tiempo completo

    Our Global Nielsen Media Client Service & Sales team works collaboratively to delivers actionable recommendations that help clients win in the marketplace. Focused on market impact and business growth, we're at the forefront of customer experience as we navigate the complex needs of our industry.We are presently looking for a**Technical Customer Success...

  • Technical Customer Success Specialist

    hace 2 días

    Ciudad de México Nielsen Migration A tiempo completo

    Our Global Nielsen Media Client Service & Sales team works collaboratively to delivers actionable recommendations that help clients win in the marketplace. Focused on market impact and business growth, we're at the forefront of customer experience as we navigate the complex needs of our industry. We are presently looking for a **Technical Customer Success...

  • Technical Customer Success Manager

    hace 4 días

    Ciudad de México, Ciudad de México Snatch UP Jobs A tiempo completo

    Are you a passionate problem-solver who gets fired up about empowering customers through data? Do you have a strategic mind, a knack for building lasting relationships, and a deep understanding of the dynamic Retail industry? If so, we invite you to join our team and become the driving force behind customer success in LATAMAs ourTechnicalCustomer Success...

  • Director, Customer Success

    hace 2 días

    Ciudad de México Shiji Group A tiempo completo

    Director, Customer Success & Technical Account Management Team Full-time Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio...

  • Customer Success Manager

    hace 2 días

    Ciudad de México, Ciudad de México Salesforce A tiempo completo

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every...

  • Customer Success Account Manager

    hace 5 días

    Ciudad de México Microsoft A tiempo completo

    We are looking for a highly motivated and passionate Customer Success Account Manager to drive program management for strategic customers that have a significant number of key cross-cloud workload engagements running concurrently. As the CSAM you will drive consumption planning & execution, as well as the acceleration of cloud adoption from Pilot/MVP to...