Bilingual Collections Specialist

hace 6 días

Ciudad de México New Frontier Immigration Law A tiempo completo

Join the New Frontier Immigration Law team and help change the lives of 1 million undocumented immigrants in the USA. Our mid-sized law firm in Phoenix, AZ is committed to humanitarian-based immigration and finding innovative solutions for seemingly impossible problems.

Are you ready to join one of the fastest-growing law firms in the US, where incredible opportunities await? Here, we don’t just offer a job: we provide an environment that challenges you to become the best version of yourself.
- Learn more about New Frontier Immigration here.
- Learn more about our CEO/Founder Hillary here.Learn more about our Core Values here.

Role Objective

Success Attributes:

- Problem solving abilities
- Attentiveness to Details
- Emotional Intelligence
- Clear Communication Skills (Verbal & Written)
- Creativity & Resourcefulness
- Time Management Skills
- Willingness to Learn
- Genuinely delighted to help customers
- An empathetic communicator

**Responsibilities**:
Manage Accounts Receivable:

- Monitor and manage accounts receivable to ensure timely payment of outstanding debts.
- Review and analyze aged receivables and determine appropriate collection action.
- Maintain accurate and up-to-date records of all collection activity.

Negotiation and Communication:

- Negotiate payment arrangements and settlements with customers.
- Provide excellent customer service and support, responding to customer inquiries and resolving disputes in a timely manner.
- Collaborate with other teams, including customer service and sales, to resolve issues and improve the collections process.

Reporting and Analysis:

- Prepare and present regular reports on collections activity, including collections results, aging reports, and trends analysis.
- Identify areas for improvement in the collections process and develop and implement solutions to increase collections efficiency and effectiveness.

**Requirements**:

- Bilingual Spanish and English required.
- High school diploma or equivalent, with some college coursework in accounting, finance, or a related field preferred.
- Minimum of 2 years of experience in collections or accounts receivable management.
- Strong negotiation and communication skills, with the ability to effectively communicate with customers at all levels of an organization.
- Excellent problem-solving and analytical skills, with the ability to analyze data and make informed decisions.
- Ability to work collaboratively with other teams and departments.
- Proficiency in Microsoft Office and collections software.

**We want you to be excited about coming to work every day. If this opportunity sparks your enthusiasm and aligns with your professional aspirations and personal values, we can't wait to connect with you

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