Network Analyst

hace 5 días

Monterrey, México DYOPATH A tiempo completo

TITLE: Network Analyst - NOC

LOCATION: Monterrey, MX

SHIFTS: ALL SHIFTS Available - 45 hours per week

STATUS: Full-Time with Benefits

**Salary**: $30K - $40K Monthly depending on experience

**About Us**
DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service and sustainability. Our team is passionate, fun, creative and courageous in communications.

**Role Description**

**Network Documentation, Monitoring, and Performance Reporting**
Support networks by following documentation for all site networks, wide area network, firewall configurations, and telephony systems.

Give feedback on improvements to documentation in the Change Management system making modifications as network infrastructure changes are made.

Follow Change Process for any production change whether Standard (Planned), Escalated (Urgent), or Emergency (Critical)

Monitor Network for issues and report on capacity, availability, and performance at the monthly IT Operations performance review.

Proactively monitor network performance, respond to automated alerts, communicate issues across IT, and resolve issues when required.

Constantly identify continuous improvement opportunities; create knowledge articles and procedure documents.

**Network Support & Maintenance**
Proactively identify, communicate, and resolve network incidents discovered via network monitoring and alerts.

Work with 3rd party vendors (e.g., local service providers) to rapidly resolve carrier incidents.

Regularly monitor the Remedy ticketing tool for network related incidents and requests; resolve at a speed commensurate with the impact and urgency to Business Operations.

**IT Projects**:
Provide operational support when onboarding sites that have not yet been standardized to the corporate standards (aka. ISSC- Infrastructure Share Services Center standardization)

Provide hands-on, hyper-care support as IT projects launch.

Participate in document changes to existing or new network environments; ensure appropriate sustainability process is in place before projects end.

**Qualifications**
Minimum 2-3 years of experience working hands-on in a fast-paced IT network environment.

Moderate understanding of Networking Fundamentals. DNS, DHCP, TCP/IP, Subnets, Routing and Gateways, Wi-Fi

Ability to analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently.

Ability to troubleshoot Wi-Fi, telephony, and other Layer 2 access issues.

Ability to communicate technical information to other technical team members

**Education**
CCNA certificate desired.

Azure network certification

Meraki certification

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