Tech Support Part-time

hace 4 días

Desde casa, México NTT DATA Services A tiempo completo

NTT DATA, Inc. currently seeks a Help Desk Associate - Part Time
- Requirements:

- **Live in one of the following cities and Mexican citizen**

CDMX, Monterrey, Saltillo, Torreon, Cancún, Ciudad Juarez, Chihuahua, Tijuana, San Luis Potosi, Mexicali, Hermosillo, Morelia, Obregon, Veracruz, Coatzacualcos, Guasave, Ensenada, Campeche, Aguascalientes, Querétaro, Guanajuato y Puebla

*This position is not available for home office in Guadalajara, you would have to work ON-SITE
- **Finished high school (a copy of your official certificate of completion will be requested)**:

- Availability to work 22.5 hours per week **7:00AM to 11:30AM (Central time)**:

- **Two days off per week (the days-off are also rotational and may not be consecutive)**:

- **Advanced English (good pronunciation)**:

- Looking to work in IT Environment
- Tech skills needed
- 6 months of experience in Customer Service and/ or tech support

We Offer:

- Competitive salary
- Grocery Tickets - 12% of base salary
- 30 days of Christmas bonus
- 12 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Opportunity to grow in the company

Activities
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

**Job Type**: Part-time
Part-time hours: 22.5 per week

**Salary**: $7,400.00 per month

Application Question(s):

- Do you have an ADVANCED level of English and good pronunciation?
- Do you have experience in tech support level 1?
- Do you have your OFFICIAL high school certification of completion? (certificado de preparatoria terminada de la SEP)
- Do you live in one of these cities?

CDMX, Monterrey, Saltillo, Torreon, Cancún, Ciudad Juarez, Chihuahua, Tijuana, San Luis Potosi, Mexicali, Hermosillo, Morelia, Obregon, Veracruz, Coatzacualcos, Guasave, Ensenada, Campeche, Aguascalientes, Querétaro, Guanajuato y Puebla
- Are you available to work in the schedule listed in this job posting? Take into account that your days-off may not be during the weekends.

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