Customer Support Specialist

hace 7 días

Santa Fe Cuajimalpa, México Certu Systems A tiempo completo

At Certu Systems, we’re focused on creating solutions that make a real difference for our customers. We value collaboration, transparency, and a customer**-**first mindset. Join us to be part of a team that’s committed to continuous growth and making an impact.

**About the Role**

As a Customer Support Specialist (Tier 2), you’ll be the first point of contact for technical support requests. You’ll triage, assess, and route issues to the right team, ensuring swift and accurate resolution. You’ll keep customers informed, explaining next steps and ensuring they feel confident in the process. This role requires a commitment to delivering clear communication, quick decision-making, and an ability to prioritize efficiently.

**What You’ll Bring**
- Quick comprehension of issues and the ability to prioritize and escalate appropriately.
- Attention to detail — ensuring no issue is overlooked, even in a fast-paced environment.
- Clear and empathetic communication that reassures customers and sets the right expectations.
- Diligence and dedication to staying organized and following through.
- A passion for learning and adapting to new processes and systems.
- Previous experience with customer support software or ticketing systems is a plus, but not required.

**Why You’ll Excel**
- You’ll thrive in a role that requires fast thinking, efficient action, and the ability to keep the customer informed at every step.
- You’ll play a vital role in making sure customer issues are properly routed, prioritized, and tracked, ensuring the support team works effectively.
- Your attention to detail will help ensure nothing falls through the cracks, even when juggling multiple tasks.
- You’ll be part of a team that prioritizes efficient collaboration, clear communication, and shared passion for delivering exceptional customer care.

**How to Apply**
- Tell us about a time when you had to quickly triage and assess a problem. How did you handle it?
- Why do you think you would be a good fit for this role?

Application Question(s):

- ¿Prefieres tener toda la información antes de tomar una decisión?
- ¿Crees que el fracaso es a menudo necesario para el crecimiento?
- Si algo no está roto,
- intentarías mejorarlo?
- ¿Considerarías trabajar más horas para terminar una tarea antes, aunque signifique omitir descansos?
- ¿Crees que es mejor ser querido que ser respetado?

Work Location: In person

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