Technical Program Manager

_**This position is based in MERIDA, YUCATAN, MEXICO. If you do not live in/around Merida, and are still interested in this position, relocation will be required within 60 days of accepting this position. Verato will provide a relocation bonus of $42,500 MNX pesos to help with your move.**_

**About Verato**

Verato, the identity experts for healthcare, is a high growth healthcare technology company that enables better care everywhere by providing the single source of truth for identity to organizations across the care continuum. Over 70 of the most respected brands in healthcare rely on Verato’s next generation cloud identity resolution platform for a complete and trusted 360-degree view of their patients, provider networks, and customers in their communities. With significant market momentum building towards digital health transformation, Verato is experiencing hyper customer and revenue growth, doubling in last 15 months alone and growing over 50% annually over the last 3 years. More importantly, Verato celebrates 99% customer retention, exemplifying the fact that customer obsession is at the center of our growth story.

Core to Verato’s strategy for continued growth is our drive to build a strong people-first culture that attracts, develops and retains the best skills and talent in the world. Verato operates on the simple notion that a company must first and foremost take care of its employees. In turn, these employees will take care of the company’s customers, and these customers will take care of the company’s shareholders. Verato believes in empowering teams with the best tools and development available. Staff receive opportunities to expand their knowledge in areas of technology (e.g. big data, distributed/cloud computing, complex algorithms), healthcare and organizational development. As Verato continues a trajectory of high-growth and high impact, each member of the team gets an influential front-row seat as we execute our business strategy. Together, we can make a profound and positive change in healthcare as we know it today.

**Verato Values**

We are focused on continually raising the bar on excellence across the organization, from marketing to engineering to customer service. Our guiding principles are to Make a Difference, to be Trustworthy and to be Customer Obsessed.

**About the Position**

We are seeking a **Technical Program Manager** who is interested in joining a highly dynamic and creative development team. This is a senior role within the Technology Department. Verato’s SaaS software offering is a healthcare-specific Master Data Management (hMDM) platform that provides our customers with a complete and trusted 360-degree view of their patients, consumers, and providers. This technical software development position is focused on enhancing an established product based on client needs. This position **reports to the Head of Program Management** within the Technology Department.

**Essential Functions and Responsibilities**
- Oversee, plan, and manage the product development stages, reviewing the development of the product commitment through the release
- High degree of competency with program management including, Agile methodology, identifying and managing risks, tracking dependencies and milestones, and communicating overall program status
- Provide cross-functional coordination across Engineering and Product Management, and inter/intra team communications to deliver outstanding program outcomes
- Experience driving product roadmap strategy and definition with the scrum teams
- Work with teams to clarify goals and deliverables; Promote planning and prioritization practices based on data
- Create detailed project plans at each product development stage for maximum efficiency
- Work closely with engineers, product owners/managers and other engineering teams such as DevOps, Data, Security to get high-quality products and features throughout the software project lifecycle (build, test and release on time)
- Manage project schedules, identify possible issues, address them proactively, and clearly communicate with project stakeholders
- Identify opportunities and coordinate the implementation of solutions to improve execution of the organization as a whole, to increase engineering productivity through tools and process improvements
- Create and refine processes when necessary, maintain focus on reliability, improving team velocity and continual improvements, and automation and scaling
- Track various key metrics related to process, product and customer that need to be to communicated to stakeholders, analyzing data to help create reports, charts and dashboards; leverage these metrics to drive improvements and influence behaviors
- Facilitate technical design and architecture discussions across cross-functional teams
- Decipher technical needs of other departments within the organization and translate them across stakeholder groups
- Mentor team members on program management disci