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Helpdesk Associate
hace 3 semanas
**VACANTE REMOTA (MÉXICO)**
Location: (REMOTE)
Company: NTT DATA Services
**Requirements**:
- **Live in Mexico and be a Mexican citizen**:
- **Finished high school (a copy of your official certificate of completion will be requested)**:
- Availability to work 45 hours per week
- Interest in working on **Morning / Afternoon / Night shifts (rotational shifts, we are looking for someone with full availability)**:
- **Advanced English (good pronunciation and fluency)**:
- Looking to work in IT Environment
- **6 months of experience in Customer Service and/or Tech Support**
*
**We Offer**:
*
- Grocery Tickets - 12% of base salary
- 30 days of Christmas bonus
- 10 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Dental Insurance
- Discounts with selected Optics
- Opportunity to grow in the company
*
**Activities**
*
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
**Salary**: $14,800.00 per month
