Associate Tech Support Specialist
hace 1 semana
The RoleWe are on the hunt for an experienced Associate Technical Support Specialist who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed. You will serve as the Technical Support Specialist.What You’ll Do- Develop and maintain product expertise while working closely with other support and product team members to provide outstanding support throughout a customer’s initial implementation.- Responsible for managing the CRM helpdesk and answering inbound calls & inquiries - Receive, manage, and resolve escalated tickets in a timely manner.- Successfully navigate and maintain all customer information in Salesforce and Multipoint.- Troubleshooting and Escalating Technology Support Inquiries and Request/Feature Request in Jira- Validate Solera Service Suite has met customers' initial expectations and has had a positive experience with our solutions throughout the support process.- Communicate thoughtfully and efficiently in a manner that helps customers move forward and grow the capabilities of the accounts.- Must be flexible to work extended/flexible hours, including weekends, holidays, evenings, etc., as necessary.- Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services.- Maintain existing customer-success metrics and data as directed.- May perform other duties as assigned (training, case reviews, customer meetings)What You’ll Bring- 2+ years of IT related customer service- 1+ years of Salesforce experience- Experience with Office 365 products (Outlook, Teams, Word, Excel)- Experience with web-based iOS and Android apps (Technology and Computer savvy)- Excellent written and verbal communication skills- Excellent organization skills- Excellent interpersonal skills, judgment, and decision-making skills- Comfortable in a high paced, agile environment- Active team player, self-starter, and multitasker who can quickly adjust priorities- Technical aptitude and forensic skills to identify and effectively escalate issues- Exuberate positivity- It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or _exhaustive._ The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs._
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Tech Support Part-time
hace 7 días
Desde casa, México NTT DATA Services A tiempo completoNTT DATA, Inc. currently seeks a Help Desk Associate - Part Time - Requirements: - **Live in Mexico and be a Mexican citizen**: - **Finished high school (a copy of your official certificate of completion will be requested)**: - Availability to work 22.5 hours per week **Monday to Friday from 3:30PM to 8:30PM, Saturday and Sundays form 7:00AM to...
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Tech Support Part-time
hace 2 semanas
Desde casa, México NTT DATA Services A tiempo completoNTT DATA, Inc. currently seeks a Help Desk Associate - Part Time- Requirements:- Live in Mexico and be a Mexican citizen- Availability to work 22.5 hours per week FROM 7:00AM TO 12:00PM- Advanced English- Looking to work in IT Environment- 6 months of experience in Customer Service and/ or tech supportWe Offer:- Competitive salary- Grocery Tickets - 12% of...
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IT Support Specialist
hace 1 semana
Desde casa, México VATaskPros A tiempo completo**Job Title: IT Support Specialist - Tech Support (Exact Benefits Group)****Location**: Remote**Job Type**: Full-Time**Department**: IT Support**Reports To**: Manager**About Us**:At EBG, we are dedicated to providing comprehensive Medicare plans to our clients, ensuring they receive top-quality healthcare support. We are looking to expand our team with a...
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IT Support Specialist
hace 2 semanas
Desde casa, México VATaskPros A tiempo completo**Job Title: IT Support Specialist - Tech Support (Exact Benefits Group)** **Location**: Remote **Job Type**: Full-Time **Department**: IT Support **Reports To**: Manager **About Us**: At EBG, we are dedicated to providing comprehensive Medicare plans to our clients, ensuring they receive top-quality healthcare support. We are looking to expand our team...
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Tech Support Part-time
hace 3 semanas
Desde casa, México NTT DATA Services A tiempo completoNTT DATA, Inc. currently seeks a Help Desk Associate - Part Time- Requirements:- **Live in Mexico and be a Mexican citizen**:- **Finished high school (a copy of your official certificate of completion will be requested)**:- Availability to work 22.5 hours per week **Monday to Friday from 3:30PM to 8:30PM, Saturday and Sundays form 7:00AM to 11:30AM**:-...
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Tech Support Part-time
hace 4 semanas
Desde casa, México NTT DATA Services A tiempo completoNTT DATA, Inc. currently seeks a Help Desk Associate - Part Time- Requirements:- **Live in Mexico and be a Mexican citizen**:- **Finished high school (a copy of your official certificate of completion will be requested)**:- Availability to work 22.5 hours per week **Monday to Friday from 3:30PM to 8:30PM, Saturday and Sundays form 7:00AM to 11:30AM**:-...
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Operations Support Specialist
hace 2 semanas
Desde casa, México Detail Cleaning Services A tiempo completoOperations Support Specialist - Be the Backbone of a Fast-Growing, Purpose-Driven Company**Summary**:Detail Cleaning Services is on a mission to **enhance lives one cleaning at a time** and we’re looking for an **Operations Support Specialist** to help us grow that impact from behind the scenes. This is a dynamic, multi-faceted support role where...
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Referral Specialist
hace 2 semanas
Desde casa, México HealthCare Support Staffing A tiempo completoTake advantage of a competitive salary and be a _ **Referral Specialist - Remote in New Mexico** - This exciting opportunity will require a _ **Referral Specialist**: - who can provide a high level of service and attention to their patients. If you are a_ **Referral Specialist**: **Daily Responsibilities of a Referral Specialist**: - Team member work a fax...
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Customer Support Associate
hace 1 semana
Desde casa, México Intellect A tiempo completoWe are looking for a Customer Support Associate to assist our customers with technical problems and other general concerns when using our products and services. Customer Support Associate responsibilities include resolving customer queries, recommending solutions, guiding product users through features and functionalities, and other associated duties. To be...
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Customer Support Associate
hace 2 semanas
Desde casa, México Intellect A tiempo completoWe are looking for a Customer Support Associate to assist our customers with technical problems and other general concerns when using our products and services. Customer Support Associate responsibilities include resolving customer queries, recommending solutions, guiding product users through features and functionalities, and other associated duties. To be...
