IT Quality Assurance Leader

hace 5 días

Tijuana, México Autoliv Mexico A tiempo completo

This role will be involved in developing comprehensive quality assurance processes, tools and activities that will safeguard the quality of our IT support processes and will foster a quality culture where all employees are actively engaged. - Review requirements, specifications, and technical design documents to provide timely and meaningful feedback - Work with operational teams to establish IT support processes, standards, systems and procedures - Create detailed, comprehensive and well-structured test plans and test cases - Estimate, prioritize, plan and coordinate testing activities - Identify, record, document thoroughly and track quality issues (maintain quality register) - Perform thorough regression testing when bugs are resolved - Develop and apply testing processes for new and existing IT Services to meet customer needs - Liaise with internal teams (e.g. Teams of IT system architects and Service Owners) to identify system requirements - Investigate the causes of non-conforming IT Services and take corrective actions - Track quality assurance metrics, like defect densities and open defect counts - Stay up-to-date with new testing tools and test strategies - Maintain and update relevant system and process documentation and develop ad-hoc reports as needed - Experience in designing and implementing IT Support processes - Strong knowledge of QA methodologies, tools and processes, performance and/or vulnerability testing - Experience designing comprehensive testing plans and test cases - Experience with ITSM tools (e.g. Service Now) is a plus - Broad technical IT knowledge (basic networking, protocols, servers and storage, application platforms - IIS, etc) - Ability to plan, coordinate and manage complex technical solutions - Good knowledge of ITSM processes (Incident, Problem, Change, Request fulfilment, etc) - Good verbal and written communication skills

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