Case Coordinator

**Hermosillo, Sonora, Mexico (This is an on-site position and not remote)**

The Case Coordinator must be present on-site in Hermosillo, Sonora, Mexico. Responsibilities include overseeing client immigration cases and assisting the legal team by collecting necessary client details. Ensuring all immigration-related paperwork is accurately filled out and submitted on time. Acting as a vital link between clients and the legal team to ensure efficient operations in a high-speed setting. Essential qualities for this role include strong organizational skills, effective communication, and a compassionate demeanor.

**Compensation**:
$21,000 monthly MXN

**Responsibilities**:

- Manage client intakes and ensure accurate information gathering for immigration cases while maintaining precise records in the firm’s case management system (CMS).
- Verify, organize, and collect client documentation to guarantee complete and precise case files for timely submission.
- Collaborate with legal teams to address case needs such as Requests for Evidence (RFEs), Notices of Intent to Deny (NOIDs), and Denials.
- Regularly update clients on case progress while obtaining additional information or documentation when necessary.
- Ensure prompt and precise submission of immigration filings to USCIS and other relevant legal entities.
- Assist with administrative tasks linked to case management and provide support to the legal team as needed.
- Engage in enhancing client intake and documentation procedures through process improvements.

**Qualifications**:

- Full-time on-site availability in HERMOSILLO, SON., MEX is mandatory for this position.
- Proficiency in both English and Spanish is essential to effectively communicate with clients and legal teams, ensuring clarity and understanding in both languages for accurate case preparation and client service.
- An Associate’s degree in a related field is required, with a Bachelor’s degree preferred to provide the foundational knowledge necessary for navigating immigration processes effectively.
- 1-3 years of experience in case management or administrative roles, preferably within a legal or immigration setting, is necessary.
- Exceptional communication skills are vital to ensure accurate case information and meeting deadlines, with the ability to convey complex information to clients, legal teams, and stakeholders effectively.
- Strong organizational abilities are crucial for managing multiple cases simultaneously, ensuring well-maintained and easily accessible documentation and client files.
- Interpersonal skills are important for building rapport with clients, making them feel supported and understood throughout the immigration process.
- High proficiency with Microsoft Office, Google Suite, Adobe Acrobat, and case management software is required for efficient handling of documentation, communication, and case management systems.
- Demonstrated ability to handle confidential and sensitive information with integrity is essential, as the role involves cases with highly sensitive personal information that require strict confidentiality and ethical handling.
- Ability to work independently and collaboratively in a fast-paced environment, demonstrating adaptability, managing shifting priorities, and working with legal teams to meet deadlines and resolve issues.

**About Company**
DYADlaw, P.C. is a forward-thinking law firm dedicated to providing exceptional legal services with a focus on meeting the unique needs of each client. Our firm is committed to a workplace culture rooted in inclusivity, accountability, and constant learning. We recognize that a diverse and collaborative team is central to our success, and we value the contributions of every employee. By fostering an environment where innovation and professional growth thrive, we strive to be the best in our field and support our team in doing the same.