Mx Afterhours Representative

hace 2 semanas

Guadalajara, México Coyote Logistics A tiempo completo

Wake up each day knowing that you are a part of something special. Something real. Something bold.

Are you looking for a place where you will have a role in shaping an industry?- DAILY TASKS & RESPONSIBILITIES (include, but not limited to):

- Answer inbound calls to assist drivers and carriers with status updates, directions, and issues.
- Make outbound calls to track the status of freight and inform drivers and carriers of any important information.
- Record all updates in operating system including time of dispatch, pick-up and delivery, as well as any issues.
- Communicate appointment times for freight pick-up and delivery to truck drivers.
- Notify appropriate parties and create incidents as needed for loads running behind schedule or experiencing issues.
- Understand escalation process and escalate as needed when issues arise.
- Create incidents related to late pick-up and delivery, lost freight, shipments refused, overages, issues at the border, shortages and damages.
- Create ongoing relationships with truck dispatchers.
- Resolve problems and escalate issues to carrier team when necessary.
- Other duties as assigned based on business need.
- Know how to effectively, gather, organize, and analyze data on a regular basis to identify new opportunities and threats
- Ensure loads are tracked and updated in timely fashion; ask assistance from the rest of the teams when needed.- ESSENTIAL SKILLS & CHARACTERISTICS:

- Fluent in English, written and spoken.
- Excellent customer service skills
- Organization skills are a must
- Able to build strong relationships with both internal and external customers
- Ability to provide excellent customer service even in stressful times
- Ability to concentrate and problem solve complex issues in a fast-paced environment
- Strong multi-tasking and proactive skills
- Strong aptitude to learn new technology
- High School degree or equivalent required
- 1-2 years working in a customer service role
- Experience in cross border transportation is helpful but not required
- Fluent English spoken required.
- Takes initiative
- Positive attitude

Why Coyote?
- Onsite training and ongoing career development.
- Competitive pay.
- Comprehensive benefits package.
- Internal advancement opportunities for high performers.
- Global opportunities.
- Casual dress & many perks.
- Diverse and Inclusive environment.
- Opportunities to impact the world around you through our 360 sustainability initiatives.

Important Notice to US Applicants:
Coyote is an at-will employer.

We are an Equal Opportunity Employer.

Please view Equal Opportunity Posters provided by the OFCCP.

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