Quality Manager

**Career Area**:Manufacturing & Supply Chain**:
**QUALITY MANAGER - CIENEGA DE FLORES**:
**A chance to make quality products that matter.**

How does it feel to make something that makes life better for people around the globe? As a Caterpillar manufacturing professional, you’ll know—because every day you’ll make sure our customers get the quality products they need to build our world’s infrastructure. And you’ll do it in modern, clean, safe environments equipped with the latest technologies.

**JOB PURPOSE**:
The position will have the primary purpose of supporting the Quality Management System and supervise personnel responsible for planning quality, specific the Quality Engineer team includes priority setting and problem resolution to support production requirements Primary responsibility is to provide support for quality initiatives in facility operations, supplier quality, and materials technology. Position will ensure conformity to global quality processes defined in the Caterpillar Quality Management System (QMS),

**JOB RELATED STATISTICS**:
Annual Quality Budget: $300K
Personnel: 3 mgmt

**JOB DUTIES**:
The incumbent is accountable for conformity to global quality processes and reporting to management on QMS process execution. The role is responsible for setting priorities, establishing review schedules for product and equipment quality control, and managing shop floor quality controllers.

The incumbent in this position is responsible for overseeing the execution of processes, plans and tools that support global quality systems or related processes i.e. Cost of Poor Quality, APQP, PPAP, quality certifications, MQ11005 and MQ12005 etc. The incumbent must also ensure alignment to CPS (Caterpillar Production System) principles.

The goal of quality assurance is to contribute to the prevention of product defects by eliminating the cause and maintaining quality standards by providing proper inspection gaging tools, procedures and tests. Incumbent and staff are responsible from the planning stage of production where proper tooling, machines and inspection equipment are essential to produce desired quality.

Responsible for procedures such as internal audits, machine capability studies and inspection practices in order to measure plant quality levels, to cause improvement and to reduce costs.

Responsible for attend Fast Respond, coordinates RCCA for customer impacts, Value Stream certification information

Responsible for engineering meetings to review quality issues external and internal

Serves as the internal certification coordinator responsible for assisting and providing resources to internal certification teams. Attends internal certification meetings at the corporate level. Interfaces with other facility and corporate coordinators and plant contacts for customer/corporate approval of certification.

The incumbent is responsible for the training, motivation and development of employees. This position instructs personnel on how to determine the quality of work with the aids of inspection gauges and blueprints. The incumbent provides counsel and advice to employees concerning personal and assigned work problems, recommends merit increases for qualified employees, disciplines employees by writing cautions and discharging or suspending employees, and writes commendations for outstanding employees. These are the tools used by the incumbent to motivate people.

The position reports directly to a Quality Manager and is typically responsible for quality associated with a product line or value stream including auditing and certification. The position supervises or manages a work unit of hourly or salaried employees where planning, scheduling, training, monitoring, and reviewing work of subordinates is required, and is responsible for all personnel issues and performance evaluation of subordinates. They will engage with Component Groups, Global Quality resources and Facility Management.

Typical internal customers include various contacts in a single geographic area. External contacts include various customers and vendors throughout worldwide markets. The position is challenged to quickly and correctly identify problems that may not be obvious. The incumbent solves problems by determining the best course of action, within departmental guidelines, from many existing solutions. The incumbent is free to determine the best way to complete job assignments in order to achieve desired results. Work is reviewed after completion, except in the most complex or high impact situations. Impacts key quality goals including Customer Satisfaction, Continuous Improvement, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality, Part Quality, Internal Quality Certification, Vendor Certification, etc.

**BACKGROUND/EXPERIENCE**:

- A Bachelor’s degree in Engineering/Manufacturing with an excellent understanding of quality management practices or equivalent experience.
- Knowledge of APQP, BIQ, PCN, CAV, C