Sr. Service Owner

**The Future Begins Here**

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-driven capabilities, we are improving the lives of millions of patients around the world.

Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its international recognition in qualified and experienced talent in the data, digital and technology fields. We invite you to join our digital transformation journey.

In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

**At **Takeda’s ICC **we **U**nite in **D**iversity**

THE OPPORTUNITY

Takeda is looking for a Service Owner who will develop a patient centric technology foundation that enables a personalized patient experience, delivering improved patient outcomes, and generating relevant data. Join Takeda as Sr. Service Owner where you will build product/platform for Patient Connect solutions made up of trusted partners providing personalized digital and data-driven solutions to empower patients and their healthcare providers. As part of the SaMD Team, you will report to the ICC Delivery Enablement Chapter Lead.

**How you will contribute**:

- Act as a single point of contact and be accountable for delivery of Software as Medical Device solution
- Act as an SME, Service Lead and Advisor for the SaMD Backbone solution
- Build product roadmap and vision for the Patient Connect solutions needed to enable current and future business priorities across all required divisions with focus on harmonization, reusability, and standardization.
- Identify and deliver synergies through delivery of digital solutions on enterprise platforms and utilization of reusable components and solutions built across for rest of Takeda.
- Drive adoption through delivery of products that are of high quality and high value.
- Develop and drive a roadmap of 24 to 36 months for relevant products and solutions in your domain.
- Responsible for collection and analysis for demand and deployment of solutions, including the determination of Business Value together with the GDDT and development of Total Cost of Ownership
- Accountable for setting up delivery squads of internal/external team of technical solution specialists, in line with the roadmap and demands in the specific division.
- Accountable for successful delivery of technology solutions to all countries and franchises in the specific domain by leading the delivery squads.
- Support the product owners to manage and groom product backlogs based on operational KPI targets for the product team
- Drive the transformation journey of moving to agile Product based delivery, enabling the product owners to be successful through provisioning of agile, high quality and cost-effective services.
- Build trust and relationships with the technical and business teams, through thought leadership, quality delivery, partnerships and accountability of delivery in your division.
- Integrated end to end focus of solutions through the value chain including collection and utilization of data as key enablers.
- Responsible of Software and System Integrator Vendor relations (License, Contracting and Project Delivery)
- Interface to the rest of the GDT organization for enterprise technologies/services like SAP, Informatica, AWS, Devops, MuleSoft, Tidal, etc.
- Drive Business as Usual operations and Release Management
- Ensure project documentation according to Takeda standards.

**DIMENSIONS AND ASPECTS**:
**Technical/Functional (Line) Expertise**
- Deep and functional understanding of patient engagement processes, needs, capabilities, compliance needs, etc.
- Deep understanding of current technology topics (e.g., cloud products and platforms, micro-service architectures, automation, and API integration);
- Strong knowledge of software development lifecycle and experience in Agile methodologies.

**Leadership**
- A strategic mindset, able to see the big picture and able to create and articulate vision and NorthStar
- Able to influence peers and other leaders on overall strategy (vision, capabilities, platform, providers, roadmap)
- Able to create a technology roadmap and to lead a team towards this technology roadmap
- Empowerment of direct reports in the creation of strategic customer experience capabilities, whilst fostering a high performing team focused on a life-long-learning culture
- Strong communication skills with ability to articulate and optimize design based on the value to the user and the business.

**Decision-making and Autonomy**
- Ability to make autonomous decisions in the best interest of serving the needs of business and Takeda
- Ability to connect, orchestrate and influence different stakeholders from various departments and vendors to drive for affordable and usable solutions and drive business value
- Able to influence stakeholder