Accounts Payable Team Lead

Overview:
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Role Purpose_**
- The purpose of this role is to increase revenue, maximize processefficiency & cost-effectiveness, and ensure excellent customerexperience, through effective supervision of daily operations andpersonnel, contract compliance, resource optimization and capabilitydevelopment within an account._

**_Do_**
- ** Maximize process efficiency and cost effectiveness throughstrategic planning, contract compliance and governance mechanisms**
- _ Strategy Planning with Senior Stakeholders _
- Collaborate with leaders to provide strategic and operational plansassociated with the account
- Plan the strategy for the coming years by identifying newgeographies for alternate revenue streams
- Ensure a deep enough understanding of clients’ individualexperiences to head off potential issues before they become problems
- _ Contract compliance & adherence _
- Ensure all SLA parameters are met in the account and maintain agreen card at all times
- Review and drive appropriate actions/ systemic changes on internaland external audit findings to ensure no major non-compliances are cited
- Monitor and review the account on various delivery parameters toensure quality delivery as per budget and timelines
- _ Delivery governance in the account _
- Understand customer goals and key performance metrics and ensureexceeding those goals throughout the project
- Ensure a green card for all accounts in terms of performance andquality
- Monitor and review delivery dashboards/ MIS across accounts to trackprogress and identify potential red flags
- Participate and share account performance across operational,quality and fulfillment parameters with internal and externalstakeholders
- Lead and manage project escalations, potential risks or earlywarning signs on project delivery to eliminate any revenue leakage
- Ensure regular invoicing as per the contract terms and condition
- Forecast and track key account metrics
- _ Invoicing_
- Timely submission of invoices to the client as defined in the SOW
- Provide information required and resolve any invoicing issues raisedby the clien_t_
- _ Collect and analyze statistics (costs, customer service metricsetc.)_
- _ Assume responsibility of budgeting and tracking expenses_
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Ensure outstanding performance against key metrics mentionedin the agreement**
- _ Regular cadence around contract compliance_
- Evaluate performance with key metrics (accuracy, customer servicemetrics etc.)
- Set direction for the team, track progress against targets throughregular cadence calls and course correct as require
- Drive the focus of the team on quality and adherence to contractcompliance processes
- Drive and implement structured cadence around quality, both processand transactional
- Cadence with delivery lead to ensure margins are met and the accountnumbers are at par to what is committed
- Weekly calls with WFM to ensure resource optimization, compliance tothe manpower numbers agreed in the contract, future planning in case oframp ups etc.
- _ Resource Allocation & Retention_
- Conduct effective resource planning to maximize the productivity ofresources (people, technology etc.)
- Review and monitor resource planning and fulfillment in line withaccount requirements and costs of delivery
- Optimize manpower and minimize leakages by working closely withdelivery head
- Ensure retention by offering relevant trainings and certificationsof all allocated resources
- Lead one-on-one floor connect and other engagement activities toimprove stickiness of the delivery team
- _ Collaborate and influence internal key stakeholders to manageand resolve issues to ensure fulfillment and flawless delivery ofprojects_
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Build people capability to ensure superior customer servicelevels of the existing account/client**:

- _ Develop Capability within service line and products as peraccount requirements_
- _ Lead capability development initiatives to drive client specificcertifications _
- _Co-create capability enhancement programs with client for frontline staff and supervisory level_
- _ Work with the Training and HR team to build and review trainingcalendar_
- _ Ensure customer-dedicated (as a result of change inprocess/tool), guaranteed trainings are conducted for the employees inthe areas of skill development, soft skill and leadership training_
- _ Ensure team KPIs are assigned & delivered with timeliness& accuracy keeping the end results in mind_
- _ Partner with HR and Training teams to build training programsfor front line staff/engineers and the supervisory level_
- _ Focus on helpingpeople develop their careers in order to retain people inthe account and reduce turnover_
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Stakeholder Interaction & Management**
- _Coordinate with internal and external stakeholders to ensurecompliance and quality in the delivery for accounts_
- _ Interact and engage with the client leadership to communicateand update progress against account plan, project delivery etc._
- _ Connect with senior leadership mo