Servicenow Associate Engineer

AstraZeneca is a global, science-led, patient-focused pharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies.

As a high-performing team, we are united and motivated by our shared purpose - to push the boundaries of science to deliver life-changing medicines. We come to work each day to make a difference - to patients, society, and our company.

Here you will experience a fast paced and agile environment as we continue to support the business on a journey of evolution and growth, driven by new, exciting technology and digital innovations. It’s challenging and sometimes demanding, and that’s why we love it.

**ABOUT THE TEAM**

This role sits within our Enterprise Technology Services (ETS) team who are accountable for all Infrastructure, Security, IT Operations and all End User Services and technologies. This group will ensure that our IT Services are flawless and secure, and that technology is delivered in an efficient, effective, and agile way, with a solid focus on experience. The ETS ServiceNow team supports and develops the ITSM/ITOM/ITAM modules of the ServiceNow.

**ROLE OVERVIEW**

As a Junior ServiceNow developer for ITSM, you will be responsible for developing, configuring, and customizing the ITSM modules of ServiceNow according to business requirements. You will be part of an agile development team supporting the ITSM product owners and collaborating with federated ServiceNow technical teams. You will also provide some assistance with ITOM and ITAM modules.

**KEY RESPONSIBILITIES**
- Technical Capability: Deliver clean, efficient, and maintainable code. Perform unit testing and quality control checks to guarantee maximum efficiency and productivity
- ServiceNow Administration and support: Troubleshooting technical issues related to ITSM to address and resolve/mitigate incidents and problems. Proactive identification of problems and suggesting areas for improvement
- Documentation: Create and maintain comprehensive technical documentation, including design specifications, implementation plans, and user guides
- Stakeholder Engagement: Engage with stakeholders, business leaders, and end-users to understand their needs, gather feedback, and continuously improve the ITSM solutions
- Training and Knowledge Sharing: Participate and support training sessions and knowledge-sharing activities to empower end-users and internal teams to leverage the ITSM functionality effectively

**ESSENTIAL EXPERIENCE**
- Development and configuration experience on ServiceNow
- Working knowledge and hands on experience with ITSM
- Flow Designer: Creating / maintaining existing flows, sub-flows, actions
- Scripting: Comfortable writing custom server-side and client-side scripts
- Experience or knowledge of Agile way of working and ITIL.
- Solid working experience of developing and maintaining Service Catalogs
- Comfortable collaborating with cross functional teams to understand business requirements and translate them into technical solutions within the ServiceNow platform
- Experience working a Support role fulfilling BAU activities
- ServiceNow Administration Certification (CSA)
- Ability to learn new technologies and adapt to changing business requirements

**DESIRABLE SKILLS**
- Exposure to ITOM (event management and Discovery)
- Knowledge of CMDB and CSDM model

**Why AstraZeneca?**

At AstraZeneca when we see an opportunity for change, we seize it and make it happen, because any opportunity no matter how small, can be the start of something big. Delivering life-changing medicines is about being entrepreneurial - finding those moments and recognising their potential. Join us on our journey of building a new kind of organisation to reset expectations of what a bio-pharmaceutical company can be. This means we’re opening new ways to work, pioneering cutting edge methods and bringing unexpected teams together.

**So, what’s next**

Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you.

**Where can I find out more?**

**AstraZeneca is an equal opportunity employer.**

**Strong English communication skills required.**

**Positions are open to Mexican Citizens and official residents of Mexico.**

**Location: Guadalajara (hybrid - **_Expectation of working in the office 3 days a week)_**:

- When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working give us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility._