IT Network Services Analyst

**IT Network Services Analyst**
Location: Bosques, MX

**Background & Purpose Of The Job**

**Who You Are & What You’ll Do**
Communications Services

Regional authority and interface to Communications Services

Active voice with the Communications service line, representing Mexico’s needs and reinforcing our importance for rapid resolution, speed to embed strategic changes and first-out-of-the-gate with new services.

Strategic and Change program Lead for maintaining effective environment and landing new services. Examples: include replacing obsolete equipment (e.g., removing lines from third party providers), coordinate improvements for Wi-Fi coverage throughput our locations (especially Supply Chain locations), and addressing systematic issues (e.g., last mile providers, primary/secondary connections).

Interaction with Service Line and third parties (e.g., Cisco, Microland) on global initiatives landing in MX or organizational changes (e.g., replacing an specific provider to another in key services).

Identify and utilize with the service line the key performance indicators (KPI) to measure and manage services.

Expand breadth to support initiatives that require connectivity componentry.

Contribute to site-wide service remediation (e.g., site-wide Wi-Fi capacity issues) and P1 resolutions (e.g., issues with last mile providers).

Financial Management & SW Controls

Cost budgeting and forecasting for data and voice service areas. Interface with IT Services Lines to “Handshake” on run costs and quarterly forecasting. Identify, and act upon, cost avoidance opportunities.

**You’re a born leader**:Your Manager will introduce you to other team members, help you navigate through the different service lines, and gain insight into our tools and support processes. From there, you will lead in this space to identify opportunities for improvement and synergies in areas such as service improvements, landing new services successfully and reducing inefficiencies. You will co-create your goals (both business and personal), aligned with the vision of how best we can support our users' computing practices.

**You’re a dot connector**:We work in a diverse, multi-regional global organization. It is important to identify and build relationships with the individuals (both internal and external) who will provide insight you need to enhance your contributions to our team and our goal of achieving a stable technology infrastructure.

**You love to win, and have fun doing it**:Yes, we work in an ever-changing environment. That’s ideal, as we want to remain in alignment with new tools, and methods of providing services. There are so many opportunities for career progression, learning new technologies and interacting with colleagues from diverse backgrounds. Engage in corporate activities that foster a holistic understanding of all that Unilever does for sustainability, and how that benefits the communities in which we work and live.

**You’re a teacher**:You will positively impact our organization. As a “Student” of Communication services, and through your established relationships with the Service Lines, you will be a source of knowledge for our colleagues and user base (both internal and 3rd party). Our user base will be receptive of service processes (as long as they know it will be effective in resolving their issues and fulfilling their productivity requirements.

**You’re a culture & change champion**:You will help evolve our support and change management practices, commensurate with an organization that relies upon Supply Chain. We welcome your outside-in perspective. Have an idea? Bring it forward Have a suggestion? Bend our ears Shoot-straight with us, and we will always listen. You will find we are agile, and open to making changes for the better.

**What You’ll Need To Succeed**:

- Adhere to our organizational design principles
- Flow-to-Work model
- Allocate people to priorities
- Skill people-up; people need to adapt
- Key priorities in each space, how will we work on these priorities + everything else - what will we stop doing
- Bachelors preferred
- Will need an understanding of network standards from Communications services, specifically a working knowledge of Lan, Wan, Voice and Data services.
- Minimum 2 years of experience in service delivery role with high exposure to and/or responsibility for both the delivery of change management and ongoing support.
- Strong working knowledge of all facets of Communications services (e.g., Wi-Fi standards) and security practices
- Relationship building skills are essential to foster collaboration and credibility, and communication skills (written and oral) are critical to the role’s success.
- Working knowledge of IT systems and the infrastructure that enables them.
- Good external view of the marketplace to ensure that future strategies are relevant to the business.
- Collaboration Technologies, Cost Management, Incident and problem management