Tiktok Shop

Responsibilities E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. SMT is looking for a Moderation Partner Operations Program Manager. Roles & Responsibilities - Develop and implement partner operations management programs with focus on improving workflows, processes and performance metrics - Coordinate planning and execution for multiple small to large-scale projects in support of E-commerce moderation - Focus on continual process improvement by scoping tool improvements, utilizing data analytics to improve key performance metrics, and partnering with cross functional teams to optimize outcomes - Analyze, evaluate, and overcome program risks, and produce program reports for stakeholders - Support for system tool issues reported by Business Partners, raise on call and coordinate information needed for troubleshooting - Work closely with internal teams to identify struggling areas that should be addressed by business partners and to optimize new and existing processes impacting buyers/sellers/creators **Qualifications**: Minimum Qualifications - Bachelor's Degree in business administration, project management or equivalent practical experience. - Fluency in English and Spanish, both written and spoken, is required for this role - Minimum 3 years' working experience in project/program management or online moderation/customer service, with at least 2 years' experience in a vendor operations role - Track record of launching and delivering partner operations management improvements across multiple geographical locations - Able to travel to business partner sites frequently Preferred Qualifications - Master's degree in business administration or equivalent practical experience - Experience in e-commerce or marketplace platforms - Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements - Self-motivated with a track record in stakeholder management, problem-solving skills and able to thrive in an ambiguous working environment Job Information Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.