HR Inquiries Administrator

hace 1 semana

Ciudad de México Univar Sol. Corporativo A tiempo completo

**A Place Where People Matter - Growing our People to Grow Our Business**

We’re thrilled that you are exploring career opportunities where you can continue to make a positive difference every day to **keep our communities healthy, fed, clean and safe.**

**Primary Purpose**:
The HR Inquiries Administrator (HRIA) receives and resolves HR cases/tickets and completes the required actions. This customer-service focused role is primarily responsible for working closely with the Tier 1 team to ensure that all cases are resolved, consistently meeting/exceeding established key performance metrics including SLA to deliver service excellence.

**What You Will Do**:

- Deliver exceptional customer experience, problem-solving with strong discernment and be able to thrive in a fast-paced environment.
- Deliver consistent results with a customer centric mindset, and a commitment to service delivery excellence.
- Provide tier-one support for all employees and managers, answering inquiries, resolving issues, and providing guidance on HR policies and procedures.
- Assist in member’s case queues, helping ensure cases are evenly distributed and handled in a timely manner.
- Respond to associate inquiries, providing clear and accurate information in a professional manner.
- Participate in training sessions as needed, continuously improving knowledge and skills in HR case manageme

**What You will Need**:

- Bachelor’s degree or equivalent, preferably in HR, and/or Business
- 1+ years previous experience in a HR Shared Service, Service Environment
- 1+ years previous experience in a Payroll or Accounting role
- Familiarity with HR systems (HRIS) and shared services HR technology
- Ability to navigate with proficiency and deliver high-quality customer service
- Ability to handle and maintain confidential & sensitive data
- Excellent communication skills with good knowledge of written and spoken English to be able to connect with all levels of employees across the organization

**It takes people like you** and a global network of more than 10,000 employees **to build a company where the best people want to work.**

As a valued Univar Solutions employee, you understand that we are more than a distribution company. From delivering vital ingredients for food and nutrition, to helping keep drinking water safe, our company is dedicated to improving quality of life with our customers, suppliers and partners as **we serve the world’s most essential industries.**

**We are committed to a diverse workforce and a culture of inclusion.**Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

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