Na Channels Collections Team Lead

hace 2 días

Tlaquepaque, México Hewlett Packard A tiempo completo

**_ Responsibilities: _**
- Responsible for overall team metrics and performance.
- Mentor and coach team to effectively resolve aged issues and _complete research on closed items to provide explanations for decision taking and internal partners and/or customers_
- Ensure team is effectively communicating with internal and external partners
- Subject matter expert and frontline contact for manager on team related issues
- Makes sure that the team is using the appropriate collections systems and processes at the expected level and provides guidance and coaching to team members on how to utilize collection systems to their full potential
- Has regular discussions and builds solid relationships and networking with Internal Partners (Sales, Order management, BU Finance, Controllership, Credit, Legal, Default and Recovery, Tax, PMO) or External Partners.
- Conduct regular account reviews with team members to address problematic situations that may lead to undesirable results
- Lead escalation reviews and meetings with collectors - internal / external partners
- Second Level Escalation for collector issues as required
- Acts as Operational back-up of the manager
- May develop team motivation and cohesion by proposing and coordinating team activities

**_ Knowledge and Skills: _**
- Strong written and verbal communication, negotiation, and conflict resolution skills.
- Strong leadership, analytical and influence skills.
- Solid problem solving skills.
- Developed prioritization skills.
- Advanced understanding of collection processes, financial principles and channel partners.
- Advanced understanding of HP's dispute management process.
- Strong understanding of collection processes and financial concepts.
- Strong understanding of customer's internal payment processes.

About HP

You're out to reimagine and reinvent what's possible—in your career as well as the world around you.

So
are we. We love taking on tough challenges, disrupting the status quo,
and creating what's next. We're in search of talented people who are
inspired by big challenges, driven to learn and grow, and dedicated to
making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP's commitment to diversity, equity and inclusion - it's just who we are.

From the boardroom to factory floor, we create a culture where everyone is
respected and where people can be themselves, while being a part of
something bigger than themselves. We celebrate the notion that you can
belong at HP and bring your authentic self to work each and every day.
When you do that, you're more innovative and that helps grow our bottom
line. Come to HP and thrive

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