Collections Resolution Analyst

hace 4 semanas

Tlaquepaque, México Hewlett Packard A tiempo completo

**Responsibilities**:- Leads the resolution of disputes with internal partners, ensuring effective communication and resolution.- Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.- Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customers.- Recognizes trends for non-payment and resolves the issues by engaging internal partners at all levels.- Initiates the dispute resolution process with internal partners and follows the issue to ensure resolution.- Analyzes at-risk customers and partners and recommends account strategies to prevent delinquencies.- Reviews and improves processes, providing proactive analysis to enhance team activities and tool usage.- Conducts proactive research to identify opportunities for reducing manual work and improving overall efficiency in collections and dispute resolution processes.- Conducts regular trainings and provides ongoing training for new and existing team members.**Education and Experience Required**:- First level university degree with a focus in Finance or Economics. MBA preferred.- Typically 4-6 years of experience in Credit & Collections, internally.- Experience in handling a Latin America portfolio, preferred.- Automation skills and knowledge, preferred.**Knowledge and Skills**:- Strong written and verbal communication, negotiation, and conflict resolution skills.- Excellent problem-solving and analytical skills.- Proficiency in computer and technical skills- Strong prioritization and adaptability skills.- Solid understanding of risk mitigation tools.- Advanced relationship-building and leadership skills.- Comprehensive understanding of collection processes, financial principles, and channel partners.- Advanced understanding of dispute management processes.- Strong understanding of customers' internal payment processes and financial concepts.- Data-driven decision-making abilities.- Continuous improvement mindset and change management skills.- Ability to conduct trainings and lead process improvement initiatives.- Experience with developing and implementing best practices in collections and dispute resolution.

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