Service Analytics Lead

**Service Analytics Lead**

Are you passionate about the chance to bring your experience to a world-class company that is market-leading or both content and technology? If yes, we’re looking for you.

Join our team We are looking for a highly motivated individual with strong organizational and technical skills for the position of Service Analytics Lead - Mexico Software Development Engineer (Snowflake, Power BI, Tableau). You will play a critical role working on cutting edge of Data Engineering and analytics, leveraging predictive models, machine learning and generative AI to drive business insights and facilitating informed decision-making and help Thomson Reuters rapidly scale data-driven initiatives, focusing on our suite of legal research products, including Westlaw, Practical Law, CLEAR, Cocounsel, and other AI-related related platforms.

**About The Role**
- Align with our Service Management Organization on a set of Key Performance Indicators (KPIs), and ensure all areas of Legal Service Management (LSM) are illuminated with decision-caliber information.
- Effectively communicate across various levels, including Executives, and functions within the global organization
- Demonstrate strong leadership skills with ability to drive projects/tasks to delivering value
- Engage with stakeholders, business analysts, and project team to understand the data requirements.
- Design analytical frameworks to provide insights into a business problem.
- Explore and visualize multiple data sets to understand data available and prepare data for problem solving.
- Design database models (if a data mart or operational data store is required to aggregate data for modeling).
- Design visualizations and build dashboards in Power BI. Extract business insights from the data and models.
- Present results to stakeholders (and tell stories using data) using power point and/or dashboards.

**About You**

You're a fit for the Service Analytics Lead - Mexico Software Development Engineer (Snowflake, Power BI, Tableau) role if your background includes:

- Bachelor’s / Master’s degree in computer science, Data Science, Machine Learning, or a related quantitative field.
- 7+ years of data analytics in a corporate setting
- Hands-on experience in developing BI OLAP Semantic data models for large scale data warehouse/data Lake - Snowflake using Power BI Fabric.
- Map the data journey from operational system sources through any transformations in transit to its delivery into enterprise repositories (Warehouse, Data Lake, Master Data, etc.)
- Expertise in BI & data architecture design, recommendations and implementation best practices and continuous optimization.
- Experience in design enablement with experience in Cloud Technologies, SQL, Data Lake/Data Warehousing on cloud, Visualization and Analytics.
- Familiarity with data sources at the heart of the analysis include Salesforce, Datadog, Azure DevOps, and Service Now
- Analytical aptitude while able to maintain a broader perspective, identifies and evaluates opportunities to enhance the business through cross-group collaboration.
- Strong ability to organize, prioritize, and complete tasks with a high attention to detail, even in the face of ambiguity and environmental barriers.
- Skilled in navigating complex organizations, systems, and processes and building collaborative relationships.

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**What’s in it For You?**
- **Hybrid Work Model**:We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- **Flexibility & Work-Life Balance**:Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
- **Career Development and Growth**:By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- **Industry Competitive Benefits**:We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- **Culture**:Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
- **Social Imp