Customer Service Supervisor

hace 6 días

Tlahuac, México McCormick & Company A tiempo completo

You may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team. McCormick employees - over 14,000 of us across the world - are what makes this company a great place to work.

We are hiring immediately for a full-time **Customer Service Supervisor**

**Why join us?**

The best people deserve the best rewards. In addition to the benefits you’d expect from a global leader we also offer:

- Competitive pay based on experience, annual bonus and yearly increases based on performance
- Career growth opportunities and promotions, we love to promote from within
- Flexibility and Support for Diverse Life Stages and Choices
- We don’t just care about revenue. We prioritize our communities and the planet we share. We are proud to be awarded as a Top 50 company for diversity and have multiple most sustainable company awards (including #6 global ranking)
- Incentives such as retirement match program

**Key Responsibilities**

**Description**

**% of Time Spent**
- Manage order management activities (domestic or export as applicable) to ensure the execution of business unit and/or specific service levels. Maintains metrics and executes reporting to ensure consistent performance attainment. Acting as effective backup for team members, as and when required. Supporting the team with workload management. Maintain rapport with internal and external customers, identify potential problems as they develop and solve through interaction with other departments.

35%
- Recommend, develop, and implement programs and procedures governing the way customer service/export activities will be conducted. Provide ongoing process improvement and project support, identify, and communicate potential solutions to the anticipated risks and suggest potential responses, actions and resources required that might mitigate these risks or otherwise prepare the organization for the impact. Ensure continuous improvement initiative by continually suggesting adjustments/changes in existing procedures and processes to optimize efficiencies effecting order processing to improve value added services to customers, sales, and the CS personnel

20%

Provide leadership, support, and training to develop domestic/export customer service personnel to maintain high level customer service. Leading performance reviews and development discussions with direct reports, including setting goals and appraisals.20%
- Contributes toward setting annual goals and strategic planning to achieve departmental and functional goals that are aligned with business partner objectives.

10%
- Act as key liaison between Customer Service/Export team, Customer Service Manager, Sales/business unit and internal McCormick Operations (Supply Chain, Transportation, Quality, Global Enablement)

15%

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.

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