Customer Service Rep. I

hace 3 semanas

Tlahuac, México Alcon A tiempo completo

Principal Responsibilities:- General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:- Remote Customer Service: Providing customer service and support via phone, online chat, or text including:- Call center-based customer support in response to a high volume of low complexity inquiries- Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:- Acting as liaison between customers, production and distribution departments related to specific customer orders- Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.Background:- Bachelor degree in Administration- 2 years of experience in customer service- Fluent English- SAP.ATTENTION: Current Alcon Employee/Contingent Worker- Find Jobs for Employees- Find Jobs for Contingent WorkerAlcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.

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