Project Manager

**Who is DigitalOnUs by Tech Mahindra ?** At DigitalOnUs, we not only provide Agile and DevOps methodologies to our customers, we have adopted the same within the company as well. Our nimble processes are not mired in red tape, yet robust, flexible and result-oriented. We are Software Engineers, Technical Architects, Cloud and DevOps specialists. But the most important, we are dreamers, creators and challengers. Each day, we strive to make great come alive. Our lemma: "work smart and play hard" Our technology partners are **Hashicorp, Cloudbees, Chef, Pagerduty, Docker** and **SAP**. We're looking for passionate, product-focused** Project Manager (Infrastructure)** - Experience in **Infrastructure**: - **Infrastructure PM**: - Supervising daily operations of network and server infrastructure - Aligning IT infrastructure with current and future business requirements and goals of the company - Evaluating risk, developing network recovery and backup processes - Assessing and purchasing software licenses - Lead testing and troubleshooting any production issues - Work with InfoSec team to implement security of the network, data and its storage and communication systems - Developing and implementing service standards, SLA/SLO/SLI and procedures for the overall service delivery - Supervising other members of the service delivery team - Maintaining customer relationships and improving response and delivery times and SLA's as per contract - Updating service methods to improve overall efficiency and proposing service improvements to achieve operations efficiency and cost savings - Conducting periodic appraisals of team members and identifying areas for improvement - Creating and presenting regular reports to senior management in - Developing contracts for on-going Ops support and any development/enhancement projects taken up with the client - Instructing the client on probable issues with servers/software and propose remediations. - Work with software vendors to troubleshoot any production issues **Responsabilities**: - The role holder is responsible for planning, executing, controlling & closure of projects, majorly involved in the technical requirements of the project. - He/she will guide and review the technical work done by the team members. - Drive execution of the project's roadmap and manage the entire project lifecycle from strategy planning to tactical activities with more focus on the technical requirements of the project. - Ensure high customer connection for the project, building processes for all relevant team members to engage with the customer. Ensure completion of Project satisfaction report and relevant survey and feedback mechanisms. - Guide the launch of the project from concept to delivery by project managing and governing the overall budget. Articulate and explain designs and constraints to stakeholders after understanding customer perspective. - Ensure compliance with internal tools. Sensitize the team to go beyond the immediate deliverables to assess how to provide greater value to the customer on an ongoing basis. - Determine methodology and processes for quality planning (in concurrence with project planning), define standards to use, document quality criteria and quality measurement processes, face audits and project process monitoring. - Review project profitability and other agreed parameters and provide relevant status reports to the management and customer. Ensure steering committee meetings and other regular meetings with the customer. - Develop supporting documentation and materials including demonstrations, presentations, and other tools to ensure solutions are easy to manage and repeatable. - Create and maintain project-level dashboards to enable effective project management. - Promote teamwork, motivate, coach, and develop people in the team to build functional skills and desired behaviours to deliver results. - Manage complex scenarios effectively like business risks, multiple vendor issues, code red situations, etc., and customer expectations without impacting associates adversely. - Provide technical and other guidance as required to the team and assess the performance of the associates. **What you can expect from us** At DigitalOnUs, what distinguishes us from other teams is the comfortable environment which engenders trust within teams and with our customers. Trust and openness leads to quality, innovation, commitment to deliverables, efficiency and cost-effectiveness for all our customers. - Empathy for your coworkers and our customers is an important part of success here. As an early stage startup, most people wear many hats. - We're growing at a phenomenal pace and we'd like some company. - Hear your voice, nurture your talent and help you strengthen your foot print - Benefits above the law - Mentorship, and opportunities to grow and learn - Possibility of relocation to USA