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**Eager to use your English and Spanish linguistic skills to deliver 2nd line tech support?**:
You will help us to expand one of our client's existing service desks to provide remote support for their offices in Spain, LATAM and US.
You will bring your language skills to an existing service desk of multi-lingual engineers, supporting an 8-hour shift across the core hours of 7am - 11pm (GMT) Monday to Friday.
We work across three shifts: 7am - 4pm, 2pm - 10pm and 3pm - 11pm (UK Time) while shifts are rotated, we will always aim to offer you your preferred shift.
(You might still be required to cover another one of these shifts at short notice in the event of absence, but also to cover holiday).
In addition to your language skills, you have bags of experience providing support at 2nd line level (or above) using Service Now, making and receiving telephone calls and resolving tickets within service level target times
**Requirements**:
You will be supporting (and therefore need knowledge of) the following technologies, in order of preference:
- M365
- Exchange
- Azure
- Citrix
- Intune
