Desktop Support Associate-helpdesk

hace 6 días

Guadalajara, México NTT DATA A tiempo completo

**Req ID**: 346597

We are currently seeking a Desktop Support Associate-Helpdesk to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

- Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals.

- Answers the helpdesk line and responds to users requests regarding computer systems

- Acknowledges receipt of all users request within defined service levels.

- Initiates service orders (tickets) for all users requests, assisting user as necessary to provide appropriate information.

- Maintains user information and documentation

- Participates in ensuring that customer requests via the ticketing system are managed to closure.

- Delivers results in support of achieving the organization's Service Level Agreements

- Ability to develop business relationships and communicate effectively with the user community

- Basic Troubleshooting skills

- Basic understanding of the fundamental of network, server, and the desktop administration, installations, upgrades, techniques, tools, and equipment

- Applies basic understanding of customer service techniques as required to address problems with PC based tools and products.

- Ability to physically perform general office requirements

- Must be able to perform essential responsibilities with or without reasonable accommodations.

**About NTT DATA

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