Creative Solutions Specialist

**About Shuttlerock**
Shuttlerock, Creative-as-a-Service (CaaS) platform, is a leading provider of digital first video creative, delivering at unrivaled speed, limitless scale and unlocking new potential in digital marketing.

Founded in 2011 with the vision to connect brands and audiences like never before, we have offices in Los Angeles, Austin, New York, London, Paris, Berlin, Singapore, Tokyo, Sydney, Auckland and Nelson, New Zealand.

As official partners of Meta, TikTok, Hulu, Pinterest, Google, Snapchat, Amazon, Snap and Twitter, we create beautiful video ads for customers using their existing brand assets. Our CaaS Platform leverages in-house designers, technology and proprietary processes to rapidly create digital ads (video, 3D, AR) using a single visual asset as simple as a still photo. The resulting ads allow agencies and brands to maximize existing creative for a wider audience.

At Shuttlerock we work diligently to develop and maintain a diverse and inclusive team because we believe that a great workplace is created by listening to our people and solving problems by looking through each unique lens.

**Description of Role & Responsibilities**:
Role: Creative Specialist
Location: Mexico City
Direct Reporting Line: Director of Creative Services, NAM

In the Creative Specialist role at Shuttlerock, you’ll have a strong project management background, and are well versed in best practices for social media platforms and managing complex accounts/scopes of work. You’ll work with Client Solutions Managers (Growth Team) to launch license deals, and ensure the client needs are understood, briefed well, and projects are delivered on time at a high level of quality. You’ll also work with Partner Program Managers to deliver programs for platform partners who bring qualified leads to channel sales, to ensure a high level of conversion.

In this role, you will:
**Project Management**: Oversee projects from ideation to briefing to delivery, ensuring highly detailed management and execution at each stage. Keen attention to detail guaranteeing projects stay on track, and meet deadlines without compromising quality. Leverage creative expertise and organizational skills to ensure delivery of best-in-class service and media.

**Onboarding**: Guide new customers onto the Shuttlerock platform, collaborating closely with the Growth Team for smooth transition and positioning programs for conversions and renewals. Provide comprehensive support and assistance during onboarding to lay the foundation for long-term client satisfaction.

**Industry Insights**:Stay up-to-date on industry creative trends, new service offerings, and best practices to contribute to client and internal team education. Collect and share relevant insights to enable staying ahead of the curve. Anticipate and adapt to emerging trends to position as industry leaders and drive innovation in creative approach and ideation.

**Collaboration**: Play a pivotal role in fostering strong relationships with channel partners (e.g: Meta, TikTok), advertisers, and agencies, facilitating seamless communication and collaboration throughout the project lifecycle. Working directly with key stakeholders, gain insights into their needs and preferences to tailor services effectively.

**Branding**:Work closely with clients' creative and media buying teams to understand brand guidelines and communicate them effectively to Shuttlerock's internal production teams. Serve as a bridge between clients and production teams to ensure creative assets align seamlessly with brand standards and objectives while leveraging creative expertise and market knowledge to drive engagement and results.

Key Skills & Experience for Success:
**Digital Comprehension**:Ability to understand and navigate digital platforms, tools, and technologies effectively in order to interpret and optimize client briefs and communicate and deliver creative solutions.

**Adaptability**:Able to adapt to ever changing client needs, navigate difficult conversations, and turn negative feedback into learning experiences in order to achieve successful results.

**Leadership**: ability to directly and indirectly provide leadership to a dynamic team of superstars, with the ultimate goal of making them shine in an environment that is rich with opportunity, learnings and development.

**Communication**: ability to lead key communications with internal and external stakeholders - to drive aligned goals and ensure both parties are satisfied with outcomes.

**Value creation**: ability to nurture long-term partnerships with key media platforms - with the goal of driving relationships, referrals and revenue that unlock shared value for all parties (advertisers, partners and Shuttlerock).