Client Experience Specialist

hace 2 semanas

Desde casa, México Memory Ventures A tiempo completo

**Position**: Client Experience Specialist

**Salary Range**:$1,100 - $1,300

**Schedule**: 9 am to 5:30 am EST

**About Us**

Memory Ventures is a pioneering company driving exceptional customer experiences through its diverse portfolio of brands. With a strong emphasis on quality and customer satisfaction, each brand within our portfolio is committed to exceeding client expectations and setting new industry standards.

**Role Overview**

We are seeking a **Client Experience Specialist** who is passionate about delivering exceptional service and naturally identifying sales opportunities during support conversations. You will be the voice of our brand, ensuring customer satisfaction while proactively promoting products and solutions.

**Key Responsibilities**
- Identify customer needs and recommend appropriate products or services.
- Resolve customer issues with a proactive, problem-solving approach.
- Track customer interactions accurately in CRM systems.
- Meet or exceed customer satisfaction and sales-related goals.
- Collaborate with internal teams to escalate and solve customer issues.
- Maintain clear, professional communication with customers and colleagues.

**Required Skills and Experience**
- 1-2 years experience in a customer service role.
- 1 year sales experience (retail, upselling, inbound sales, call center preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving mindset — not just script-following.
- Adaptability: Able to shift between service and sales conversations smoothly.
- Takes initiative and thrives in independent work environments
- Comfortable working with KPIs and sales targets.
- Experience using CRM or helpdesk platforms for tracking tickets, chats, and calls.

**Soft Skills**
- Empathetic and patient.
- Resilient under pressure.
- Organized and detail-oriented.
- Positive, proactive attitude.
- Collaborative team player.
- Feedback enthusiast.

**Sales-Oriented Approach**
- Ability to position product offers naturally based on customer needs.
- Understands relationship-based selling vs. hard selling.
- Familiar with tracking/reporting basic sales activities.

**Work Setup Requirements**
- Reliable remote work setup (internet connection, backup plans for emergencies).
- Comfortable working remotely with cross-functional teams.

**Why Join Us?**
- Be part of a global team dedicated to innovation and excellence..
- Engage with diverse brands, industries, and creative projects.
- Contribute to a collaborative and supportive work culture.

Pay: Up to $25,572.66 per month

Work Location: Remote

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